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The 351: Daily Summaries Delivered
by Adam Chapdelaine, John Ouellette
Leading Massachusetts into the future will take the talent, dedication, and hard work of leaders from all of our 351 cities and towns. Our mission at the Massachusetts Municipal Association is to help those leaders deal with some of the toughest issues in the state. On this podcast, hosts Adam Chapdelaine, executive director of the MMA, and John Ouellette, communications director at the MMA, speak with the innovators and experts who are leading the Commonwealth forward and working to make it stronger. New episodes drop every other Tuesday.To learn more about the MMA: www.mma.org
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- 5 days ago41 min
Building a Culture of Wellness in the Municipal Workforce
Employee wellness programs can improve morale and productivity, and lower absenteeism. They also make people feel better, and more connected, so they’re becoming an increasingly important part of how municipalities recruit, retain, and support their workforces. But what does effective workplace wellness actually look like, and how can communities make programs accessible and relevant to employees with very different jobs, schedules, and needs?We’re joined by Chris Bailey, Director of the MIIA Health Benefits Trust, and Courtney Hernandez, Wellness Manager at MIIA, to discuss what municipalities can do to build a sustainable culture of employee wellness.They discuss why wellness has to go beyond one-off programs; how to drive participation by making programs fun and rewarding; and why it makes more sense to focus on small, achievable goals than ambitious lifestyle overhauls. They also discuss tailoring programs — from bringing movement programs directly to DPW garages to helping snowplow drivers make healthier choices during long shifts.For Further Reading:Learn more about the MIAA Health Benefits Trust: https://www.emiia.org/health-dental-and-vision-insurance To learn more about the MMA: www.mma.org
- 2 weeks ago38 min
Building the Next Generation of Local Government Leaders
One challenge that is shared across the Commonwealth is preparing the next generation of municipal leaders. And one part of the solution is the partnership between the MMA and Suffolk University. In this episode, we hear from three members of the MMA-Suffolk Fellowship class about their experiences in local government and why they’re investing in their leadership skills: Robert Craig, special projects and grants manager in Rockport; Chad Hunter, harbormaster in Plymouth; and Thomas Dalton, communications and events manager in Melrose. Plus, MMA Deputy Executive Director Katie McCue explains why the MMA and Suffolk partnered back in 2011, in response to concerns about a coming wave of municipal retirements across the Commonwealth. She discusses how the range of MMA-Suffolk programs are helping build a pipeline of local government professionals — and identifies three key benefits participants gain: practical skills, leadership and confidence, and a lasting network of peers. For Further Reading: More about the MMA-Suffolk programs: https://www.mma.org/about-mma/services/mma-suffolk-certificate-in-local-government-leadership-management/ To learn more about the MMA: www.mma.org
- Aug 18, 202634 min
A Review of a Busy Override Season, and the Story Behind the Numbers
This spring, 54 Massachusetts communities put Proposition 2 1⁄2 override questions before voters, making FY27 one of the most active years in history. But what do the numbers actually tell us? In this episode, the MMA’s Adam Chapdelaine and John Ouellette dig into the data behind this year's override results, including why the number of questions has spiked recently, what communities are facing when costs outpace revenue growth, and how the results relate to the MMA's “Perfect Storm” report. They explore the difficult choices local leaders face; the role of transparency and communication in override campaigns; what happens when voters say no; and why school and public safety measures tend to perform better with voters. The bottom line: the “Perfect Storm” challenges remain as urgent as ever. For Further Reading: The Perfect Storm: https://www.mma.org/wp-content/uploads/2025/10/MMA-APerfectStorm-HistoricFiscalPressures-report-10.9.25.pdf MMA webinar: Cultivating Transparency After a “Yes” Vote https://www.mma.org/resource/cultivating-transparency-after-a-yes-vote/ MMA webinar: Managing Your Budget Without an Override https://www.mma.org/mma-offers-two-part-webinar-series-on-overrides-budget-challenges/ More on UGGA funding: https://www.mma.org/gov-healey-signs-fy27-state-budget-with-40m-ugga-increase/ To learn more about the MMA: www.mma.org
- Aug 4, 202633 min
The Shifting Local Media Landscape: What It Means for Public Trust and Local Government
Local journalism has long been one of the pillars of healthy communities — informing residents, holding public officials accountable, and helping people understand the decisions that shape their daily lives. But as local newspapers continue to shrink or disappear, what does that mean for municipalities, and for democracy itself? In this episode, Dan Kennedy, journalism professor at Northeastern University and media commentator, and Karen Bordeleau, executive editor of The New Bedford Light, explore the decline of local news in Massachusetts, the rise of nonprofit journalism, and how changing media habits, social media, and AI are reshaping the information landscape. The conversation also examines why strong relationships between municipal leaders and local reporters matter more than ever. For Further Reading: More about Dan: https://dankennedy.net/ More about Karen: https://newbedfordlight.org/meet-our-team/ To learn more about the MMA: www.mma.org
- Jul 21, 202640 min
Why Municipal HR Is More Strategic Than Ever
Across Massachusetts, cities and towns are facing one of their biggest workforce challenges in decades. Recruiting qualified employees is harder than ever, experienced staff are retiring, and employees' expectations around flexibility, career growth, and workplace culture continue to evolve. Massachusetts Municipal Human Resources association Chair Jen Breaker and Vice Chair Michael Taylor join the show to explore how municipal HR has become a strategic partner in helping communities navigate these challenges. They discuss why HR should have a seat at the leadership table, innovative approaches to recruiting and retaining talent, building career pathways, supporting employee well-being, and managing a workforce that now spans multiple generations. They also share practical ideas that don't require more spending — from rethinking job descriptions and hiring practices to improving policies, succession planning, and workplace culture. For Further Reading: Learn more about MMHR: https://www.mma.org/members/mmhr/ To learn more about the MMA: www.mma.org
- Jul 7, 202637 min
How Local Leaders Can Avoid Burnout and Build Stronger Teams
Municipal leaders are expected to solve problems, navigate public scrutiny, lead through uncertainty, and somehow avoid burning out along the way. But what if the key to becoming a better leader isn't working harder — it's learning when to step back? Leadership coach, podcast host, and author Chad Wright explains what he’s learned about the human side of public leadership — why burnout has become so common in local government, how constant connectivity erodes creativity and sound decision-making, and why leaders who neglect their own well-being often unintentionally undermine their teams. Chad shares practical strategies for building sustainable leadership habits and leading with what he calls "healthy vulnerability" during times of uncertainty. For Further Reading: Learn more about Chad and Forward Partners: https://www.forwardpartners.net/about To learn more about the MMA: www.mma.org
- Jun 23, 202637 min
The Financial Foundations of Local Government
Municipal finance, which touches nearly every service residents rely on, is a specialized field. In this episode, Sean Cronin, Senior Deputy Commissioner of the Massachusetts Division of Local Services, discusses how his agency supports cities and towns across the Commonwealth as they manage public resources. Cronin explains the dual role of DLS as a regulatory agency and a technical assistance partner — helping communities navigate everything from property tax administration and free cash certification to long-range financial planning and workforce development. He also shares how DLS is working to make municipal finance more accessible through training programs, online resources, and partnerships with community colleges. The conversation explores topics including financial resilience, the importance of long-term planning, and the impact of new growth under Proposition 2½. For Further Reading: Learn more about DLS: https://www.mass.gov/info-details/dls-senior-deputy-commissioner-and-bureaus Learn more about Mass financial policies: https://www.mma.org/mma-webinar-with-dls-covers-financial-policies/ Proposition 2 ½: https://www.mass.gov/info-details/proposition-2-12-and-tax-rate-process To learn more about the MMA: www.mma.org
- Jun 9, 202639 min
Cutting Through the Noise: The Vital Role of Communications in Local Government
As misinformation spreads online, and residents expect instant updates, municipalities are under growing pressure to communicate clearly, effectively, and in a way that bolsters public trust. Some cities and towns have dedicated communications resources while others don’t, but they all face similar challenges – in an era increasingly dominated by social media and now AI. In this episode, we hear from Jeremy Warnick, Director of Media Relations and Content Strategy at the City of Cambridge, and Sean Dugan, Deputy Town Administrator in Easton, about communications strategies that really work, and why cities and towns increasingly need to act as their own media organizations. For Further Reading: Learn more about the Massachusetts Municipal Communicators: https://www.mma.org/mma-launches-mass-municipal-communicators-group/ To learn more about the MMA: www.mma.org
About The 351
Leading Massachusetts into the future will take the talent, dedication, and hard work of leaders from all of our 351 cities and towns. Our mission at the Massachusetts Municipal Association is to help those leaders deal with some of the toughest issues in the state. On this podcast, hosts Adam Chapdelaine, executive director of the MMA, and John Ouellette, communications director at the MMA, speak with the innovators and experts who are leading the Commonwealth forward and working to make it stronger. New episodes drop every other Tuesday.To learn more about the MMA: www.mma.org
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