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- Yesterday36 min
Supply Chain Now Classic Episode: Remade in America
Every year, Americans return nearly a trillion dollars’ worth of products. But once those items leave our hands, most of us never think about where they go—or what happens next.In this Supply Chain Now Classic Episode, first published in early Februry 2026, host Deborah Dull takes listeners inside the little-known world of reverse logistics, where returned products are sorted, resold, recycled, repaired, or too often, discarded. What emerges is a complex and fragmented system struggling to capture more than $200 billion in lost value—along with critical materials that could power a more resilient, sustainable economy.This special feature explores the people, processes, and infrastructure behind returns, revealing both the challenges and the massive untapped opportunity hidden in plain sight. From outdated systems and disconnected networks to innovative approaches reshaping how products are recovered and reused, Remade in America uncovers what’s really happening after “return” is clicked.Along the way, Deborah asks a provocative question: Is “Made in America” still the right goal—or is the future about something more powerful?What if the real opportunity isn’t just making more, but making better use of what we already have?Through expert insights, real-world stories, and on-the-ground perspectives, Remade in America redefines how we think about returns, recovery, and the future of supply chains in a resource-constrained world.This is a story about waste, value, resilience—and how reimagining reverse logistics could help reshape American industry for the next generation.Additional Links & Resources:Connect with Deborah: https://www.linkedin.com/in/deborahdull/Learn more about Supply Chain Now: https://supplychainnow.comWatch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/joinWork with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkWEBINAR- Delivering Flawless Field Service with Predictive Insights and AI: https://bit.ly/4sXVZfVWEBINAR- From AI Pilots to Performance: How Supply Chain Leaders Are Scaling Agentic AI: https://bit.ly/49hCqIqWEBINAR- Amazon Supply Chain 101: Enabling efficiency and growth for businesses everywhere–and everywhere they sell: https://bit.ly/49r8N7DWEBINAR- The Expanding Role of Supply Chain Optimization Teams in Driving Business Impact: https://bit.ly/3PHRAAfThis episode is hosted by Deborah Dull and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/remade-america-1541
- 4 days ago56 min
The Buzz: How Reverse Logistics Is Reshaping Retail and Recommerce
In this episode of The Buzz, we explore the future of reverse logistics, circularity, supply chain design, and the growing role of AI in transforming how businesses move, manage, and reuse products. Welcome to The Buzz, powered by OptiLogic!Hosts Scott Luton and Richard Donaldson break down several major supply chain developments, including the rise of AI-first supply chain design, the growing need for visibility in big and bulky retail deliveries, and Amazon’s expanding supply chain services. Special guest Sender Shamiss, CEO and co-founder of ReturnPro, joins the conversation to unpack why reverse logistics is becoming a major strategic opportunity, not just a cost center. From returns management and recommerce to circularity, fraud detection, and the future of reusable materials, this episode offers a practical look at how supply chain leaders can unlock value, reduce waste, and rethink what happens after the sale.Key Learnings & TakeawaysAI-first supply chain design is accelerating smarter, faster decision-makingBig and bulky retail delivery still needs better visibility and customer communicationAmazon’s supply chain services could reshape fulfillment, logistics, and recommerceReverse logistics is moving from a back-end function to a strategic growth engineReuse should come before recycling when building circular supply chainsReturns fraud is creating new challenges—and new technology opportunitiesCircularity will require better data, smarter systems, and more investmentAs supply chains become more complex, the biggest opportunities may come from rethinking what already exists: returned products, reused materials, smarter networks, and better visibility. This episode is a must-listen for leaders looking to turn reverse logistics from a challenge into a competitive advantage.Additional Links & Resources:Optilogic: https://optilogic.com/Optilogic Webinar: Ahead of Disruption: https://bit.ly/AI-First-SupplyChainDesignWith That Said: https://bit.ly/WTS-9-May-2026Why big and bulky delivery is the final frontier for retail supply chains: https://bit.ly/Big-And-Bulky-InnovationAmazon opens logistics network to all businesses: https://bit.ly/Amazon-Launches-ASCSReverse Logistics: The Strategic Engine Driving the Secondary Mobile Device Market: https://bit.ly/Mobile-Device-Reverse-LogisticsStartup Pitches X-Rays and AI to Catch Fraudulent Returns: https://bit.ly/42wavRpReturnPro: https://www.returnpro.com/Upcoming Live Programming: https://supplychainnow.com/upcoming-live-programming/Supply Chain Now Resource Hub: https://supplychainnow.com/resource-hub/Sender on LinkedIn: https://www.linkedin.com/in/sender-shamiss-19796515/Richard on LinkedIn: https://www.linkedin.com/in/richarddonaldson/Learn more about Supply Chain Now: https://supplychainnow.comWatch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/joinWork with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkWEBINAR- There's No Finish Line in Leadership: Tips to Optimize Your Strategy & Execution: <a href="https://bit.ly/4tHOWJA" rel="noope
- 6 days ago57 min
The Secret Sauce: Tips for Leaders that Want to Scale AI Effectively
AI in the supply chain has moved well beyond the pilot stage, but for many organizations, it still hasn't moved far enough.In this episode of Supply Chain Now, Scott W. Luton, together with co-host Jorge Morales, Global COO of ISCEA, is joined by Prabhat Pinnaka, Lead Product Manager for Supply Chain at Lowe's Companies, Inc., and Advisory Board Member at ISCEA for a practical, been-there-done-that deep dive on AI-driven supply chain transformation. From what separates organizations that actually scale AI from those stuck in endless experimentation, to the guardrails every enterprise needs before letting AI execute autonomously, Prabhat brings a hard-won perspective from working with Fortune 50 companies across fulfillment, warehouse operations, and enterprise decision support. Jorge adds his lens on what it means to be AI-competent, not just AI-aware, and why that distinction will define the next generation of supply chain professionals.The conversation spans the full arc: change management, data integrity, bonded autonomy, and what it looks like when AI shifts a DC manager's role from operational execution to strategic governance. If you're navigating your own AI journey or building the next generation of supply chain talent, this one's for you.Jump into the conversation: Intro Prabhat's career: lessons in adoption AI competence: finding the sweet spot Building AI foundations for success Moving AI from pilots to scale Recommendations vs. execution in AI use Establishing guardrails for autonomous AI Computer vision example in supply chain Getting AI competent in six monthsAdditional Links & Resources:Connect with Prabhat Pinnaka: https://www.linkedin.com/in/prabhat-pinnaka-a9549421/Connect with Jorge Morales: https://www.linkedin.com/in/jorgeamorales/Learn more about Lowe’s Companies, Inc.: https://www.lowes.com/Learn more about ISCEA: https://www.iscea.org/Learn more about SCTechShow: https://www.sctechshow.com/Learn more about our hosts: https://supplychainnow.com/aboutLearn more about Supply Chain Now: https://supplychainnow.comWatch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/joinWork with us! Download Supply Chain Now’s NEW Media Kit: https://supplychainnow.com/media-kit/WEBINAR- How “Almost Right” Shipping Decisions Turn Into Six-Figure Losses: https://bit.ly/4mMov2TWEBINAR- There's No Finish Line in Leadership: Tips to Optimize Your Strategy & Execution: https://bit.ly/4tHOWJAWEBINAR- Delivering Flawless Field Service with Predictive Insights and AI: https://bit.ly/4sXVZfVWEBINAR- From AI Pilots to Performance: How Supply Chain Leaders Are Scaling Agentic AI: https://bit.ly/49hCqIqWEBINAR- Amazon Supply Chain 101: Enabling efficiency and growth for businesses eve
- 1 weeks ago1h 0m
Celebrating National Supply Chain Day 2026
National Supply Chain Day started with a simple idea: the people who keep the world moving deserve to be seen.In this special episode of Supply Chain Now, Scott W. Luton and Mary Kate Love, President of Supply Chain Now, welcome Dr. Stephanie Thomas, Associate Professor at the University of Arkansas and Executive Director of WISE, for a conversation on the people powering the global supply chain.The episode also features a keynote from Billy Ray Taylor, CEO and founder of LinkedXL, plus award recognition for Keith Moore of AutoScheduler.AI and Jim Opoka, recently retired from FEMA.Together, they celebrate the people behind hospital shelves, disaster relief, warehouse execution, and the next generation entering the field, while exploring clarity, ownership, people skills, AI, and why every supply chain professional should tell their story.Jump into the conversation: Intro The mission behind National Supply Chain Day Celebrating the anniversary: A look back at the first NSCD Billy Ray Taylor keynote begins Deliberate clarity & the 17-inch standard Deliberate ownership Unpacking Billy Ray's key takeaways 2026 supply chain pressures & macro disruptions Dr. Stephanie Thomas joins WISE & inspiring the next generation Celebrating unsung heroes in supply chain Supply chain trends, AI, resilience & people-first thinking Leadership challengeAdditional Links & Resources:Connect with Stephanie Thomas: https://www.linkedin.com/in/stephaniethomasuark/Connect with Mary Kate Love: https://www.linkedin.com/in/mklove/Connect with Billy Ray Taylor: https://www.linkedin.com/in/billyrtaylor/Connect with Keith Moore: https://www.linkedin.com/in/keithdmoore13/Learn more about LinkedXL: https://linkedxl.com/Learn more about AutoScheduler.AI: https://autoscheduler.ai/Learn more about the University of Arkansas: https://www.uark.edu/Learn more about WISE: https://walton.uark.edu/departments/supplychain/wise.phpLearn more about our hosts: https://supplychainnow.com/aboutLearn more about Supply Chain Now: https://supplychainnow.comWatch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/joinWork with us! Download Supply Chain Now’s NEW Media Kit: https://supplychainnow.com/media-kit/WEBINAR- How “Almost Right” Shipping Decisions Turn Into Six-Figure Losses: https://bit.ly/4mMov2T<
- 1 weeks ago43 min
The Buzz: The Supply Chain Powering the Met Gala
In this special marketing edition of The Buzz, we explore the hidden supply chain behind one of the world’s biggest fashion and branding events—the Met Gala. From global sourcing and luxury logistics to influencer marketing and AI-driven fashion trends, this episode uncovers how artistry, supply chain precision, and marketing strategy all intersect—welcome to The Buzz, powered by OptiLogic!Hosts Mary Kate Love and Amanda Luton break down the massive global supply chain operation behind the Met Gala—from sourcing luxury fabrics and handcrafted beadwork across multiple countries to managing white-glove transportation, security, and just-in-time execution for one of fashion’s biggest nights. The conversation explores how viral fashion moments now directly influence manufacturing schedules, demand forecasting, and fast-fashion response times, while also examining the growing role of AI, wearable tech, and influencer marketing in shaping consumer trends. This episode offers a fascinating look at how logistics, branding, creativity, and technology come together behind the scenes of a global cultural event.Key Learnings & TakeawaysThe Met Gala relies on a highly complex global supply chain involving sourcing, logistics, security, and precision executionLuxury fashion production depends heavily on skilled artisans, handcrafted work, and long-lead-time procurementViral social media moments now directly influence manufacturing schedules and consumer demandFast fashion brands can respond to runway-inspired trends in a matter of daysFashion brands increasingly use influencer partnerships as a core marketing and brand strategyAI and wearable technology are beginning to reshape fashion design, production, and personalizationLogistics and supply chain visibility are essential for managing high-value assets and event executionThe Met Gala may look like a night of glamour and celebrity fashion, but behind every iconic look is a deeply connected global supply chain. This episode highlights how modern supply chains power cultural moments, influence consumer behavior, and drive rapid innovation across industries. Whether you work in logistics, marketing, procurement, or retail, there are valuable lessons here about speed, precision, creativity, and adaptability.Additional Links & Resources:Optilogic: https://optilogic.com/Optilogic Webinar: Ahead of Disruption: https://bit.ly/3RiFMolUS Bank Q1 2026 Freight Payment Index Livestream: https://streamyard.com/watch/f6zU8BU2PCpYEasyPost webinar: https://bit.ly/48Z2Lv1The Bridge webinar with Billy Ray Taylor and Regine Villain: https://bit.ly/49a4uNSWith That Said: https://bit.ly/4tSH5ciUpcoming Live Programming: https://supplychainnow.com/upcoming-live-programming/Supply Chain Now Resource Hub: https://supplychainnow.com/resource-hub/Mary Kate on LinkedIn: https://www.linkedin.com/in/mklove/Amanda on LinkedIn: https://www.linkedin.com/in/amanda-luton/Katherine on LinkedIn: https://www.linkedin.com/in/katherine-h/Learn more about Supply Chain Now: https://supplychainnow.comWatch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/joinWork with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkWEBINAR- How “Almost Right” Shipping Dec
- 1 weeks ago43 min
Smart Logistics 101 for Modern Warehouse Operations
Most warehouse automation projects don't fail because of the technology. They fail because of the approach.In this episode, Scott W. Luton sits down with Don DeLash, Sales Director, Logistics Automation at SICK Sensor Intelligence, for a candid conversation on what it actually takes to modernize warehouse operations, and how to avoid the pitfalls that derail even well-funded initiatives. With more than 25 years spanning project management, finance, sales leadership, and logistics automation, Don brings a refreshingly grounded perspective. Ditch the glossy pitch, focus on real operational impact, and lead with curiosity and clear communication.Together, they paint a vivid picture of today's warehouse floor, quieter, cleaner, and increasingly populated by AGVs, mobile robots, unmanned forklifts, and sensor-driven systems. Don walks through the full automation journey, from planning and piloting to scaling and long-term support, covering how to choose the right partners, define success upfront, build flexibility into implementation plans, and invest in aftercare. The conversation also digs into how AI and vision technology are reshaping decisions around package inspection, palletizing, and damage detection, and how smart automation ultimately frees people to focus on higher-value work.Jump into the conversation: Intro Don’s career path in logistics automation What SICK Sensor Intelligence brings to modern warehouses Earning trust as a technology partner Don’s guideposts for supply chain success What today’s warehouses look and sound like Why smart automation matters more than ever The role of experimentation in supply chain technology Planning for successful automation projects Choosing the right partners and defining success Scaling automation from pilot to enterprise-wide impact How vision technology and AI are improving warehouse decisionsAdditional Links & Resources:Connect with Don DeLash: don.delash@sick.comConnect with Don DeLash on LinkedIn: https://www.linkedin.com/in/dondelash/Learn more about SICK Sensor Intelligance: https://www.sick.com/Learn more about Supply Chain Now: https://supplychainnow.comWatch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/joinWork with us! Download Supply Chain Now’s NEW Media Kit: https://supplychainnow.com/media-kit/WEBINAR- Ahead of Disruption: How AI-First Design Builds Supply Chain Resilience — and Transforms the Teams Behind It: https://bit.ly/4ldRn3bWEBINAR- How “Almost Right” Shipping Decisions Turn Into Six-Figure Losses: https://bit.ly/4mMov2TWEBINAR- There's No Finish Line in Leadership: Tips to Optimize Your Strategy & Execution: https://bit.ly/4tHOWJAWEBINAR- Delivering Flawless Field Service with Predictive Insights and AI: https://bit.ly/4sXVZfVWEBINAR- From AI Pilots to Performance: How Supply Chain Leaders Are Scaling Agentic AI: https://bit.ly/49hCqIqThis episode was hosted by Scott Luton and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/smart-logistics-101-modern-warehouse-operations-158
- 2 weeks ago49 min
3 Big Thoughts on Leading Supply Chain Into the Autonomous Era
AI is everywhere in supply chain, but more AI does not always mean better decisions.In this episode, Scott W. Luton and special co-host Mike Griswold, Vice President Analyst at Gartner, sit down with Lindsay Azim, Senior Director Analyst for Supply Chain at Gartner, for a forward-looking conversation on how chief supply chain officers can lead into the autonomous business era.Lindsay shares why AI should not be treated as a standalone strategy, but as an enabler tied to a broader vision for the future. She also previews her Gartner Supply Chain Symposium keynote, centered on three priorities for leaders preparing for what comes next: autonomous-ready operations, autonomous-ready intelligence, and an autonomous-ready workforce.They also discuss the risks of AI sprawl, the importance of stronger human-machine partnerships, and why supply chain leaders need to rethink decision-making through a “decision stack” that combines data, knowledge assets, and human judgment. From documenting tribal knowledge to preparing for “job chaos” rather than a job apocalypse, Lindsay and Mike offer practical insight for leaders navigating disruption, workforce change, and the rising role of versatile talent.Jump into the conversation: Intro Listener shoutouts and the AI workforce impact Meet Lindsay Azim, Senior Director Analyst at Gartner Lindsay’s path from sustainability to Gartner Storytelling for supply chain leaders Today’s top supply chain priorities Why vision must come before AI How leaders can avoid AI sprawl Leading supply chains into the autonomous era Building autonomous-ready operations Introducing autonomous-ready intelligence The idea behind the autonomous-ready workforce Why leaders should attend Gartner Symposium Pop culture lessons for supply chain leadersAdditional Links & Resources:Connect with Lindsay Azim: https://www.linkedin.com/in/lindsay-azim/Connect with Mike Griswold: https://www.linkedin.com/in/mike-griswold-6a68922/Learn more about Gartner: https://www.gartner.com/Learn more about the Gartner Supply Chain Symposium/Xpo™ conference: https://www.gartner.com/en/conferences/na/supply-chain-usLearn more about Supply Chain Now: https://supplychainnow.comWatch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/joinWork with us! Download Supply Chain Now’s NEW Media Kit: https://supplychainnow.com/media-kit/WEBINAR- Ahead of Disruption: How AI-First Design Builds Supply Chain Resilience — and Transforms the Teams Behind It: https://bit.ly/4ldRn3bWEBINAR- How “Almost Right” Shipping Decisions Turn Into Six-Figure Losses: https://bit.ly/4mMov2TWEBINAR- There's No Finish Line in Leadership: Tips to Optimize Your Strategy & Execution: https://bit.ly/4tHOWJAWEBINAR- Delivering Flawless Field Service with Predictive Insights and AI: https://bit.ly/4sXVZfVWEBINAR- From AI Pilots to Performance: How Supply Chain Leaders Are Scaling Agentic AI: https://bit.ly/49hCqI
- 2 weeks ago55 min
The Buzz: Data Gaps, Boeing's Comeback, & the $700B Returns Boom
In today’s environment, complexity is rising, but clarity wins. Leaders who focus on execution, empower their frontline, and turn insights into action will outperform the competition. This episode is a must-listen for anyone navigating change and looking to lead with confidence.In this episode of The Buzz, we unpack the growing complexity of returns, explore the gap between data and decision-making in manufacturing, and examine Boeing’s ongoing turnaround—plus a powerful conversation on leadership, execution, and empowering the frontline, welcome to The Buzz, powered by DOSS!Hosts Scott Luton and special guest host Ray Attiyah break down the $700B returns economy and how companies like UPS are turning reverse logistics into a competitive advantage. The conversation also dives into new data on manufacturing decision-making, and why visibility alone isn’t enough without clear action. Plus, the team explores Boeing’s slow but steady recovery and what it really takes to rebuild trust at scale. This episode delivers practical, real-world perspective on execution, leadership, and how organizations can stay resilient in uncertain times.Key Learnings & Takeaways:Returns are a $700B opportunity, customer experience now defines brand loyaltyEasy, frictionless returns can drive repeat purchases and long-term loyaltyManufacturing data is improving, but decision-making frameworks are laggingVisibility isn’t enough, leaders need actionable insights, not just dashboardsOnly 9% of manufacturers can identify root causes in real time, leaving many stuck in firefighting modeBoeing’s recovery highlights the long road from lost trust to regained confidenceExecution > strategy, top organizations are doubling down on operational excellenceEmpowered frontline teams unlock speed, clarity, and better business outcomesIn today’s environment, complexity is rising, but clarity wins. Leaders who focus on execution, empower their frontline, and turn insights into action will outperform the competition. This episode is a must-listen for anyone navigating change and looking to lead with confidence.Additional Links & Resources:DOSS: https://www.doss.com/ National Supply Chain Day: https://bit.ly/NSCD-2026 Gartner Supply Chain Symposium: https://gtnr.it/48hXcap Decision Spot: https://decisionspot.com/ EasyPost Case Study: https://now.supplychainnow.com/easypost-q2 UPS Doesn’t Want to Deliver Every Package, but It Really Likes Returning Them: https://on.wsj.com/4cJ07umThe Manufacturing Data Paradox: Drowning in Data, Starving for Insights: https://bit.ly/Mfg-Decision-Making-SurveyBoeing CEO says ‘all systems are go’ to increase 737 production as company narrows loss: https://www.cnbc.com/2026/04/22/boeing-ba-q1-2026-earnings.html3 Tips for Optimizing Leadership Effectiveness in 2025: https://bit.ly/Ray-On-SCN-JAN2025The Fearless Front Line: https://amzn.to/4mOXZFLUpcoming Live Programming: https://supplychainnow.com/upcoming-live-programming/ Supply Chain Now Resource Hub: https://supplychainnow.com/resource-hub/ Ray on LinkedIn: https://www.linkedin.com/in/rayattiyah/Follow Scott on LinkedIn: https://www.linkedin.com/in/scottwindonluton/Learn more about Supply Chain Now: https://supplychainnow.comWatch and listen to more Supply Chain Now episodes here: <a href="https://supplychainnow.com/program/suppl
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