ServiceNow Podcasts

Data Products Done Right: Lessons from Capital One's Journey at Scale with Bethany Sehon

August 26, 2026·43 min
Episode Description from the Publisher

Most companies slapping the "data product" label on existing data assets are fooling themselves. Bethany Sehon, Enterprise Data Leader at Capital One, has been building data products and ontologies in production long before they became buzzwords. Bethany joins Juan and Tim to share lessons learned: dedicated data product managers (not side-of-desk), ontologists treated as first-class citizens, a VP-accountable governance process, and much more.  Topics discussed:  Data products as a discipline, not a label Governance process as the forcing function  Dedicated roles, not side-of-desk work  Ontology as a strategic function  Standardization is necessary but not sufficient Less is more on scope  Trust is consumer-specific AI expands what counts as a data product See omnystudio.com/listener for privacy information.

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