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Service Design Podcast: Daily Summaries Delivered
by Service Design Podcast
Driven by curiosity, we engage in conversation with everyone involved in service design. We bring positive stories about big or small topics, from innovation to UX, design thinking and system design,…We aim to ignite and inspire listeners in their own path of creating human-centred services around the world.
Latest Episodes
The most recent episodes — sign up to get AI-powered summaries of each one.
- 2 weeks ago43 min
Never climb the tower twice with Alissa Millenson
In this episode, we talk to Alissa, now Director of Experience Strategy and Design at T1 Energy, about the SDN award winning project in 2025 on spare parts management in wind energy.
- Sep 23, 202652 min
#69 - Less paperwork, more family with Katrina Lanahan and Sonya Silva
What happens when a system designed for external foster-family’s is applied to kin-specific family’s? We talk with Katrina Lanahan and Sonya Silva about the fostercare system in the USA and learned a lot about the essence of timing, the power of simplicity, how financial incentives move systems, and the most important thing find the allies who have been waiting for exactly this moment!
- Jul 14, 202654 min
#68 - Service design ninja in gov: Clementina Gentile
We talk with service design ninja Clementina Gentile about proactive public services and building a community of practice across government agencies. How do you design for 100% of citizens, build an architecture of trust, and break down bureaucratic silos?
- Jun 22, 202647 min
#67 - Going punk on human-centred design with Gerry Scullion
What if going punk is the most human-centered thing you can do right now? 🤘 We sat down with Gerry Scullion to talk HCD, AI, and why discomfort might actually mean you're on the right track. Did we make you curious?
- Jun 8, 20265 min
#66 - Meet our new host: Eva Faes
A new voice, same Service Design Podcast! Laurens Somers is passing the mic to Eva Faes, service and social designer at Knight Moves.
- Apr 14, 202655 min
#65 - Modernising digital services at scale with Hefen Wong
What does it take to modernise a live government system? Hefen Wong from Singapore’s Ministry of Manpower shares how an 18-year-old Employment Pass platform was transformed into a user-centred digital service: through prioritising user value, smart use of research, and agile ways of working.
- Mar 9, 202647 min
#64 - Building customer experience with Sheila Kesselaers and Tomas De Preter
We visit Sheila Kesselaers and Tomas De Preter at Reynaers Group HQ: how do they grow the shift to a Customer Experience mindset at a systems company in the world of building elements?
- Feb 2, 202649 min
#63 - Service Design for NORCS with Mia Mo, Robyn Carino, and Samiha Essakhi
We talk with Mia Mo, Robyn Carino, and Samiha Essakhi as they take us through the innovative model they co-created to integrate health, social, and physical supports directly within Naturally Occurring Retirement Communities (NORCS).
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About Service Design Podcast
Driven by curiosity, we engage in conversation with everyone involved in service design. We bring positive stories about big or small topics, from innovation to UX, design thinking and system design,…We aim to ignite and inspire listeners in their own path of creating human-centred services around the world.
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Frequently Asked Questions
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It's a free AI-powered email that summarizes new episodes of Service Design Podcast as soon as they're published. You get the key takeaways, notable quotes, and links & mentions — all in a quick read.
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When a new episode drops, our AI transcribes and analyzes it, then generates a personalized summary tailored to your interests and profession. It's delivered to your inbox every morning.
Is this an official Service Design Podcast product?
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How often does Service Design Podcast release new episodes?
Service Design Podcast publishes occasional. Our AI generates a summary within hours of each new episode.
What topics does Service Design Podcast cover?
Service Design Podcast covers topics including Business, Government, Arts, Design, Management. Our AI identifies the specific themes in each episode and highlights what matters most to you.
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