The Best (and Worst) Podcast Feedback We've Ever Received

A listener once told me they hoped I'd quit teaching altogether. Another told me, in the nicest way possible, that the curmudgeon was showing up a little too early these days. Only one of those helped my show. This month's Question of the Month was all about feedback: what's the most constructive feedback you've ever received, and what's the most destructive? A few listeners sent in their answers, I share mine, and to prove how much feedback matters, I dig up some embarrassing basement recordings from a much younger Dave Jackson. Let's get into it.Why Aren't You Getting Feedback?It honestly boggles my mind how many podcasters never ask for feedback and then wonder why their show isn't growing. Think of it like making someone a sandwich. You can ask, "I've got baloney, smoked turkey, or salami. Which do you want?" and make something they'll actually eat. Or you can hand everyone salami and say "tell your friends," while half of them are quietly thinking, "I hate salami."Ralph Estep Jr.: "Go Hire a Speaking Coach"Ralph, the content creator's accountant, says the best feedback he ever got was to hire a speaking coach. People (me included) told him he sounded robotic on his show, nothing like the Ralph you meet on a Zoom call or in person. He found a coach, and it changed the way he does everything. On the other side, he's had people tell him they hope he gets hit by a bus or struck by lightning over his religious views. He's not taking that advice. His point: when you get feedback, consider who it's coming from and whether it makes sense to act on it.York Campbell: The Name Was the ProblemYork's show used to be called Poetic Earthlings, and people kept assuming it was about poetry. It's actually short sci-fi stories: time travel, alien worlds, hyperdimensional creatures, and a few conspiracy theories. A fellow podcaster suggested Welcome to Earth Stories, and once he made the change, the attention and downloads followed. As York put it, sometimes you fall in love with a clever name because of what it means to you, and never stop to ask whether anyone else will understand it.Timothy Kimo Brien: "You Called My Baby Ugly"Tim submitted his old show, KDOI Podcasting (Kimo's Den of Iniquity), to the Podcast Rodeo Show. I said it sounded like a radio station, and the full name sounded like... something else entirely. Tim was not a happy camper. Later, sitting at a podcast conference and hearing someone talk about making your show's title clear, he asked himself what his show actually does: it's about creating art. Hello, Create Art Podcast. He's gone from roughly 200–300 downloads a month to between 1,000 and 1,500. He says it's not necessarily because of the name change. I say probably. Either way, it helped him focus on what the show is really about.My Best Feedback: The Curmudgeon Is ShowingBefore Podfest even started, my buddy Steve Stewart asked me to lunch and asked if I was open to notes. I grew up professionally with "constant improvement" on the walls of my first job, so of course I was. He told me the curmudgeon was coming out a little quicker than it used to. That was gold, because it was something I could control and fix. And it came from someone whose opinion I value, someone who'll tell me when something's good and when it isn't. Knowledge is only power when you act on it.My First Bad Review (and What Good Feedback Looks Like)In 2010, five years into podcasting, I got my first negative review: basically "not good, not enough thought, it's a commercial for bad services." It knocked me back on my heels, but there was nothing I could fix, because it never said why. (This is why I now say you're not a real podcaster until you get a one-star review.)Compare that to a 2017 review from a listener who wanted to hear the show but said the mix had a hiss or too much treble. That's great feedback. It's specific, and I could have adjusted it (I was using the Electro-Voice RE320 back then and liked my S's and T's crisp). The only problem is he should have sent it to me directly.A few things to keep in mind:The person might be having a bad day. After decades in customer support, I've seen people apologize later once they calmed down.Ask yourself: do they have a point? If so, can you fix it?Make it easy f