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Rev Cycle Unscripted: Daily Summaries Delivered
by RCM Leaders Forum
Something different needed to happen. Join Ben Reigle as he challenges the status quo in healthcare revenue cycle. We focus in beyond just the boring surface talking points and into being real with the best leaders, talking openly and honestly about revenue cycle, business, and life.
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- 5 days ago40 min
#180 Nikki Harper (Live From DC)
Revenue cycle jobs are about to change faster than most teams are ready for. Nikki Harper breaks down what the future actually looks like, why the old "one person, one task" model is breaking, and how health systems can use AI without turning employees into collateral damage. For anyone wondering whether they need to learn AI, retrain their team, or prepare for a complete workforce shake-up, this conversation gets uncomfortably practical. Nikki makes the case for a more human-centered model of revenue cycle—one where registration, scheduling, financial clearance, billing, and follow-up are connected across the patient journey. Rev101: https://payhip.com/RevCycle101
- 2 weeks ago46 min
#179 Rudy Braccili (Live From DC)
The way you show up for other people may be the real measure of your life. Rudy shares a deeply personal shift sparked by grief, books, and near-death experience stories, while Ben and Tina unpack what it actually means to be present, empathetic, and human when life gets hard.The conversation starts with a deceptively simple question: how do you truly see the people around you? From there, Rudy opens up about a spiritual reawakening, the decision to stop feeding his mind with constant news, and the themes that keep resurfacing in commencement speeches, eulogies, and near-death testimonials. What emerges is a powerful case for consciousness, compassion, and a life lived more intentionally. Rev101: https://payhip.com/RevCycle101
- Aug 18, 202642 min
#178 Jeff Means (Live From DC)
AI is already changing healthcare operations, but most teams are using it wrong. Jeff Means breaks down why the real opportunity is not automating judgment - it is automating the words, summaries, and review work that slow everything down. Jeff shares a practical, non-engineer explanation of LLMs, agents, and the limits of both, then shows how those tools can help healthcare leaders make better decisions without handing over the wheel. If you work in revenue cycle, patient management, utilization review, or any part of the payer-provider workflow, this episode is packed with the kind of clarity that cuts through the hype. Rev101: https://payhip.com/RevCycle101
- Aug 4, 202638 min
#177 Leah Klinke (Live From DC)
Leah Klinke brings sharp insight and a refreshingly candid perspective to this conversation about the realities of healthcare transformation. Drawing on her experience in health systems, payer relationships, and operational strategy, Leah unpacks why innovation in healthcare is so hard to execute—and why the answer may lie in better alignment, smarter workflows, and a willingness to rethink long-standing incentives. Her mix of strategic thinking and practical honesty makes this episode a thoughtful look at the tension between incremental change and the disruptive shifts healthcare really needs. Rev101: https://payhip.com/RevCycle101
- Jul 22, 202642 min
#176 Donna Fortson (Live From DC)
Unlock the inspiring journey of Donna Fortson—a leader who transformed adversity into a legacy of empowerment and real impact. In this heartfelt episode, Donna shares how her humble beginnings, relentless resilience, and unwavering commitment to people paved her path from working in customer service to leading major revenue cycle operations. Discover the raw, unfiltered stories behind her rise—her struggles, victories, and how her trailblazing spirit is changing healthcare leadership from within. Donna's story proves that with courage and integrity, you can turn obstacles into opportunities—and inspire others to do the same. If you're ready to lead with purpose and break free from the fear of speaking your truth, this conversation is your blueprint for transformative leadership. Rev101: https://payhip.com/RevCycle101
- Jun 30, 202649 min
#175 Erin Hodson (Live From DC)
Erin Hodson is a healthcare leader with deep experience spanning nursing, case management, and revenue cycle leadership at Inova. In this episode, she shares her journey from bedside care to executive leadership and what drew her into the complex world of revenue cycle, payer dynamics, and healthcare operations. Her perspective is especially compelling because she bridges clinical empathy with systems-level thinking, making the conversation both practical and eye-opening. Rev101: https://payhip.com/RevCycle101
- Jun 16, 202652 min
#174 Valerie Barckhoff
In this episode, we welcome Valerie F. Barckhoff, a seasoned expert with over 30 years in the healthcare industry. Valerie's journey began at the University of Kentucky, where she discovered her passion for the business side of healthcare. Her career spans roles at Deloitte, St. Joseph's Hospital, and QHR, where she excelled in revenue cycle management. Now a consultant, Valerie is dedicated to transforming healthcare operations and advocating for strategic leadership in revenue cycles. Her insights into cybersecurity and operational resilience make this conversation a must-listen for anyone navigating the complexities of modern healthcare. Rev101: https://payhip.com/RevCycle101
- Jun 2, 20261h 12m
#173 Dr. Kenneth White
Most of us shy away from sharing deeply meaningful conversations — until death teaches us just how powerful words and presence really are. In this heartfelt episode, Ben's college mentor Dr. Kenneth White, a pioneering leader in healthcare and a trailblazer in LGBTQ advocacy, opens up about a lifetime of experiences that shaped his unique perspective on purpose, compassion, and authenticity. Ken's story begins in a small Oklahoma town. From working as a hospital orderly at 16 to pioneering in nursing, healthcare management, and diversity initiatives, his journey is a testament to resilience and purpose. Rev101: https://payhip.com/RevCycle101
About Rev Cycle Unscripted
Something different needed to happen. Join Ben Reigle as he challenges the status quo in healthcare revenue cycle. We focus in beyond just the boring surface talking points and into being real with the best leaders, talking openly and honestly about revenue cycle, business, and life.
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