497. Restaurant Leadership Secrets That Build Better Teams & Bigger Profits | Steve Kislow, CEO of Firebirds Wood Fired Grill

What separates great restaurant operators from everyone else? According to Firebirds Wood Fired Grill CEO Steve Kislow, it starts with leadership. In this episode of Restaurant Rockstars, Steve shares the leadership principles, accountability systems, and operational disciplines that helped grow Firebirds from just three restaurants to 70 locations across 23 states. Roger and Steve discuss hiring great leaders, creating a culture of meaningful feedback, improving employee retention, tracking the KPIs that matter most, protecting restaurant profits, using technology wisely, and delivering memorable guest experiences without losing the human side of hospitality. Whether you own a single independent restaurant or manage multiple locations, you'll walk away with practical ideas you can implement immediately. ▶️ Watch the Episode: https://restaurantrockstars.com/audio/497-restaurant-leadership-profits/ In this episode: • Hiring leaders who build winning teams • Creating accountability through feedback • Why employee retention is a critical KPI • Protecting profits without sacrificing hospitality • Restaurant systems that drive consistency • Using AI and technology the right way • Creating value that keeps guests coming back Connect with our guest: https://www.linkedin.com/in/stephen-kislow/ https://firebirdsrestaurants.com 🔥 If you're serious about building a more profitable restaurant, the Restaurant Rockstars Academy is for you. Inside, you'll learn Roger's proven systems for leadership, profitability, menu engineering, marketing, labor control, and building a restaurant that runs smoothly, even when you're not there. Learn more at restaurantrockstars.com/joinacademy. ⭐️ Thanks to our podcast sponsor – PosterMyWall PosterMyWall is the AI-powered marketing platform built for restaurants. Create social media posts, email campaigns, event promotions, automatic reminders, and event calendars, all from one easy-to-use platform. With millions of professionally designed templates and built-in AI, you can create high-quality marketing in minutes, no design skills or agency required. Visit postermywall.com and use promo code RESTAURANT30 to save 30% on a Premium subscription.