504. How Restaurant AI Captures Missed Sales - Cliff Cate

What if your restaurant is losing revenue every time the phone rings? During a busy shift, an unanswered call could mean a missed reservation, takeout order, catering inquiry, or private event opportunity. In this episode of the Restaurant Rockstars Podcast, Roger Beaudoin speaks with Cliff Cate, Yelp for Restaurants, about how AI-powered restaurant tools can capture more sales while freeing employees to focus on the guests directly in front of them. Cliff explains how Yelp Host can answer multiple calls simultaneously, provide restaurant information, manage reservations and wait-list questions, and take commission-free food orders through POS integrations. It can also support conversations in 17 languages while maintaining the voice, tone, and personality of the restaurant. You’ll discover: Why unanswered calls represent missed revenue How AI is changing restaurant discovery Why your Yelp profile, hours, menu, and restaurant details must remain current How voice AI can manage reservations, wait lists, and takeout orders How restaurants can customize the AI host to reflect their brand How call transcripts, summaries, and analytics reveal what guests want Why restaurant AI can strengthen hospitality instead of replacing it How Yelp Guest Manager and Yelp Host work together What operators can expect during the onboarding process According to Cliff, approximately 70% of the restaurant calls analyzed by Yelp are connected to revenue-generating activities. Yelp has also seen some customers increase their takeout volume by more than 20%. Learn more about Yelp Host: https://business.yelp.com/rockstars Learn more about The Profitable Restaurant Operator Academy: https://www.restaurantrockstars.com/joinacademy This episode is sponsored by: Forward Financing Restaurants need capital when they need it, and operators do not always have time to wait. Forward Financing has funded more than $5.4 billion to over 100,000 small businesses, including 10,000 restaurants. Forward provides funding from $5,000 to $500,000, often with same-day funding. Learn more: https://go.forwardfinancing.com/restaurants?utm_campaign=53259160-Restaurant%20Rockstars&utm_source=Podcast&utm_medium=Audio Yelp Host In a busy restaurant, missed calls mean missed sales opportunities. Yelp Host is an AI phone-answering service that handles reservations, wait lists, and takeout orders 24/7. It speaks 17 languages, handles multiple simultaneous calls, answers questions, books tables, and sends orders directly to your kitchen. Learn more: https://business.yelp.com/rockstars Smithfield Culinary Smithfield knows that, to meat lovers, a great serving of their favorite cut is more than food. It is an experience. That is why Smithfield Culinary is committed to offering restaurants the perfect protein for every dish and every daypart. When you partner with Smithfield, you serve what you love, and your guests will love what you serve. For more information or to order products, visit: https://smithfieldculinary.com/smithfield