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Radical Candor: Communication at Work: Daily Summaries Delivered
by Kim Scott & Jason Rosoff
Ready to love your job, crush your career goals, and become the kind of leader everyone actually wants to work with? Welcome to the Radical Candor podcast, where you'll learn how to kick ass at work without losing your humanity. Host Amy Sandler and Radical Candor co-founders Kim Scott and Jason Rosoff break down how you can Care Personally and Challenge Directly — the deceptively simple but powerful formula for building stronger teams, giving (and getting) better feedback, and leading with heart and clarity. Each episode is packed with real talk, relatable stories, and actionable tips to help you do the best work of your life while building the best relationships of your career. Whether you’re a manager, a team player, or dreaming bigger for your future, this is the podcast that will change how you show up at work — and in life.
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- 1 weeks ago40 min
Manipulation vs. Persuasion: A Clear Distinction (with Jay Conger)
While the podcast team is taking a Radical Sabbatical, Kim is interviewing authors whose books have had a big impact on her over the past two years. Kim welcomes Jay Conger to the show and they discuss Jay’s new book, The Persuasive Leader: Proven Strategies for Moving People and Ideas. They delve into the intricacies of persuasion, exploring its historical roots, the skepticism surrounding it, and the distinction between manipulation and genuine persuasion. They discuss Aristotle's framework for effective persuasion, emphasizing the importance of understanding the audience and the role of listening in the persuasion process. Through case studies, they illustrate the challenges and strategies involved in becoming a persuasive leader. Later, they explore aspects of leadership and persuasion, particularly in the context of healthcare. They discuss the importance of building trust, establishing credibility, and the art of borrowing credibility from others. The conversation covers how to frame arguments effectively, the role of emotion in persuasion, and the order of credibility, logic, and emotion in influencing others. Through storytelling and practical examples, they provide insights into how leaders can navigate challenges and inspire action without being manipulative. Guest Background: Jay Conger holds the Henry R. Kravis Chaired Professor of Leadership Studies at Claremont McKenna College. As an executive educator, coach, and program designer, he has worked with over five hundred organizations in his twenty-five year career. An outstanding teacher, the Financial Times and other business periodicals ranked him as one of the world’s top management educators. He works with individuals and organizations to create unique learning environments that accelerate and celebrate the potential of leaders. Over the years of leading and studying leadership, he discovered a set of remarkable patterns that characterize how truly effective leaders learn, act, and communicate. He explored the pathways to developing these capabilities and came to realize that a wider variety of approaches - or learning interventions - were necessary. Through his work with thousands of leaders and hundreds of organizations, he learned the importance of customization and honed his skills at it. Today, he designs learning experiences that not only build deep self-awareness and inspire action but also incorporate the cultural and strategic demands of organizations. CHAPTERS Introduction to Persuasion and Skepticism The Ancient Roots of Persuasion Understanding Manipulation vs. Real Persuasion Aristotle's Framework for Persuasion The Importance of Audience Understanding The Curse of Knowledge in Persuasion Effective Listening in Persuasion Case Studies in Persuasion Building Trust in Healthcare Leadership Establishing Credibility as an Outsider The Art of Borrowing Credibility Framing Arguments for Persuasion Harnessing Emotion in Persuasion The Order of Persuasion: Credibility, Logic, Emotion Connect with the Radical Candor team: Website LinkedIn YouTube Keywords persuasion, manipulation, Aristotle, leadership, communication, audience understanding, ethical persuasion, effective listening, credibility, negotiation leadership, persuasion, credibility, healthcare, trust, emotion, communication, change management, storytelling, influence Learn more about your ad choices. Visit megaphone.fm/adchoices
- 2 weeks ago44 min
How can you confront a bullying boss without losing your job? (with Christina Wing)
While the podcast team takes a Radical Sabbatical, Kim interviews authors of books that have had a big impact on her over the past two years. We live in a world where the list of off-limits topics keeps growing. Age, failure, succession, failure, death, work-family conflict, money, fear, layoffs, governance, race, religion, and politics: these subjects often feel too hot to touch. So we avoid them and stick to small talk. But avoidance comes at an enormous cost. When we can't address the realities shaping our lives and careers, trust and relationships suffer, making it impossible to achieve results together. There IS a better way! In this episode, Kim Scott speaks with Christina Wing about her latest book, Unspeakable: The Taboo Topics We Avoid and How to Talk About Them. They start their conversation by talking about explained how and why Christina decided to take the risk to confront an abusive boss, and why staying silent would have been more risky in the end. Her Radical Candor paid off for both of them. He hadn't realized how his behavior was affecting others, and ultimately his career. When she explained the consequences, he changed his behavior. Christina and Kim explore the costs of avoiding uncomfortable conversations, and some tactics for how and why to embrace the discomfort. Christina shares a story about a family business where people were arguing about where to invest–but nobody knew how much was available to invest. Next, Christina explains how she’s learned to be more open about race, religion, and politics. Guest Background: Christina Wing is a Senior Lecturer in the Technology and Operations Management Unit at Harvard Business School. Her research focuses on families in business, and she is the creator of Demystifying the Family Enterprise, a course that explores family dynamics, operating companies, family offices, and legacy opportunities. In recognition of her contributions to the field, she was named a Top 25 Family Enterprise Academic by Family Capital. CHAPTERS Introduction to Radical Sabbatical and Christina Wing Facing Bullying in the Workplace Confronting a Difficult Boss The Transformation of a Bully The Importance of Direct Communication Ruinous Empathy vs. Radical Candor The Consequences of Avoiding Difficult Conversations The Role of Respect in Communication The Need for Open Conversations Curiosity and Understanding in Conversations Navigating Difficult Moments vs. Difficult Conversations The Art of Role-Playing in Conversations Understanding Different Perspectives Navigating Difficult Conversations The Importance of Timing in Discussions The Impact of Technology on Communication Addressing Money Matters in Family Dynamics The Power of Money and Its Societal Impact The Necessity of Open Dialogue Connect with the Radical Candor team: Website LinkedIn YouTube Keywords Christina Wing, Unspeakable, workplace bullying, direct communication, radical candor, empathy, difficult conversations, respect, curiosity role-playing, perspectives, timing, technology, money matters, family dynamics, societal impact, open dialogue, emotional intelligence Learn more about your ad choices. Visit megaphone.fm/adchoices
- Oct 6, 202654 min
How Microaggressions can have significant negative impacts (with Dr. Kecia Thomas )
While the podcast team is taking a Radical Sabbatical, Kim is interviewing authors of the books that have had a big impact on her in the past two years. In this episode, Kim Scott speaks with Dr. Kecia Thomas, an organizational psychologist renowned for her research on workplace dynamics. Kim discusses Dr. Thomas’ research on the 'Pet to Threat' framework, which explores the experiences of women, particularly women of color, in organizational settings. They discuss the transition from being seen as a 'pet' to a 'threat' in the workplace, the impact of gender and leadership dynamics, and the resistance to diversity within organizations. Dr. Thomas emphasizes the importance of recognizing covert forms of discrimination and the need for organizations to embrace discomfort to foster inclusivity. They also explore the complexities of race, advertising, microaggressions, and the challenges faced by marginalized groups in leadership roles. They discuss the impact of colorblind messaging in organizations, the emotional labor involved in diversity work, and the intersectionality of class and race in higher education. The dialogue emphasizes the importance of understanding and addressing these issues to create more inclusive environments. Both Kim and Dr. Thomas agree that embracing discomfort is crucial for organizations to evolve. They discuss how rejecting these feelings only exacerbates issues within workplace cultures. Instead, recognizing and addressing this discomfort can create pathways for growth and improvement. Guest Background: Dr. Kecia Thomas is an industrial-organizational psychologist, diversity scientist, keynote speaker, board advisor, and leadership coach. She helps leaders align culture, trust, belonging, and performance to build healthier, higher-performing organizations. Dr. Thomas is the lead psychologist behind Pet to Threat™, a groundbreaking framework examining how high-potential marginalized employees can experience celebration and exploitation, followed by promotion and alienation, at work. Her expertise has been sought by major corporations, national institutions, universities, school districts, and healthcare organizations. CHAPTERS Introduction to Pet to Threat Framework Experiences of Women in Leadership Understanding the Pet to Threat Transition The Impact of Gender and Leadership Diversity Resistance in Organizations The Role of Organizational Culture The Importance of Naming Experiences The Covert Forms of Resistance The Consequences of Exclusion Good Intentions Gone Awry The Impact of Advertising on Racial Perceptions Microaggressions and Their Consequences Colorblindness in Organizational Messaging Navigating Unintended Offenses in Communication The Emotional Labor of Diversity Work Leadership Challenges for Marginalized Groups Class Bias in Higher Education Intersectionality and Social Distance Connect with the Radical Candor team: Website LinkedIn YouTube Keywords Pet to Threat, organizational psychology, diversity, inclusion, women in leadership, gender bias, workplace culture, resistance, covert discrimination, leadership dynamics advertising, racial perceptions, microaggressions, colorblindness, diversity, emotional labor, leadership, class bias, intersectionality Learn more about your ad choices. Visit megaphone.fm/adchoices
- Sep 22, 202659 min
Fixing the Employee Experience (with Tiffani Bova)
While the podcast team is taking a Radical Sabbatical, Kim is interviewing authors of the books that have had a big impact on her in the past two years. Today, employees working in organizations both large and small are faced with incredible pressure to integrate AI into their workflows both to save costs and to do more. But many of those same employees express fears, “am I just training robots to put me out of a job?!” While it can be tempting for leaders in the C-suites to use AI to “finally get the upper hand on these whiny/needy/entitled employees!”, they risk damaging their core mission, specifically providing value to their customers. In fairness, those same leaders in the C-suite are rightly under pressure to integrate these new tools or risk getting wiped out by more nimble competition. So, what’s the best way to go about this? In this episode, Kim Scott speaks with Tiffani Bova about her latest book The Experience Mindset. In this conversation, they explore the critical relationship between employee experience and customer experience, emphasizing the importance of self-reflection, effective feedback mechanisms, and the necessity of training employees. The discussion also highlights the disconnect between executives and employees regarding training and feedback, illustrated through real-world examples like the 'Undercover Boss' show. Ultimately, the conversation underscores the need for organizations to prioritize employee engagement and actionable feedback to foster a positive workplace culture and drive business success. They discuss specifics such as the importance of addressing workplace irritations, the need for effective management training, and the significance of streamlining processes to enhance productivity. Tiffani especially stresses the critical role of office culture in fostering open communication and the necessity of training managers to improve employee satisfaction. The discussion also highlights the impact of automation and technology in optimizing processes and the importance of aligning incentives to encourage growth and innovation. They explore the intersection of technology and human experience, particularly focusing on the role of AI in the workplace. They discuss the importance of understanding the human element in technology adoption, the balance between tech and human interaction, and the critical role of company culture in driving business success. The conversation highlights real-world examples of AI implementation, the challenges of technology overload, and the necessity of fostering a cohesive culture that aligns with organizational values. Guest Background: As both a practitioner and academic Tiffani Bova offers a unique perspective and has helped lead the tech industry through several evolutions over her nearly 30-year career as Salesforce’s former Growth and Innovation Evangelist, and previously as a Research Fellow at Gartner and a sales, marketing and customer service executive for start-ups and Fortune 500 companies. She is the author of two Wall Street Journal bestsellers: GrowthIQ and The Experience Mindset. At The Futurum Group, she runs the research and strategy organization, while working closely with the entire leadership team to develop and scale its data and intelligence platform and insights for its clients. She also leads the team’s efforts within the technology and telecom channels, demonstrating the power and performance of connected go-to-market strategies and alliances. While at Gartner, her forward-looking insights and guidance helped some of the largest technology companies in the world including Microsoft, Cisco, Salesforce, Hewlett-Packard, IBM, Oracle, SAP, AT&T, Dell, Amazon-AWS, expand their market share and grow their revenues. She was a trusted advisor to multiple senior executives who were responsible for shifting from on-premise to as-a-service business models resulting in new billion-dollar divisions. In the late 90’s and early 2000s she was a pioneer of cloud computing, she previously led direct and indirect sales, marketing and customer service for two of the largest web-based start-ups in the US and spearheaded a newly formed division of a Fortune 500 company to $300 million in revenue over two and a half years. Tiffani has been featured in Harvard Business Review, Fortune, Fast Company, Bloomberg, MSNBC-TV, Yahoo Finance, INC and Forbes. She is also the host of the podcast What’s Next! with Tiffani Bova. More info here: https://www.tiffanibova.com/ [links for YouTube description] (Bio) https://www.tiffanibova.com/biography/ (book: The Experience Mindset) https://www.tiffanibova.com/the-experience-mindset/ (how to contact) https://www.tiffanibova.com CHAPTERS Introduction to the Experience Mindset Self-Reflection and Critical Feedback The Importance of Employee Experience Understanding Employee Feedback The Undercover
- Sep 16, 202655 min
The Science Behind High-Performing Teams (with Ron Friedman)
While the podcast team is taking a Radical Sabbatical, Kim is interviewing authors whose books have had a big impact on her over the past two years. In this episode, Kim Scott speaks with Ron Friedman, PhD. Ron has written extensively about the sciences of building high-performing teams. Ron’s latest book is Superteams: The Science and Secrets of High-Performing Teams. They discuss the importance of the creative process, the role of restoration in productivity, and the key strengths that distinguish super teams from average teams. The conversation delves into effective meeting strategies, communication norms, and the significance of laughter in fostering team cohesion. Ultimately, they emphasize the need for customized approaches to team dynamics and the value of building supportive relationships within teams. They also explore the dynamics of effective teamwork, the importance of maintaining focus in a distracted world, and the role of hobbies in enhancing productivity. They discuss the attributes of great teammates, the significance of productive disagreement, and the necessity of effective feedback for continuous improvement. The dialogue emphasizes that super teams thrive on collaboration, shared goals, and a culture of open communication. Guest Background: Ron Friedman, PhD, is an award-winning psychologist who helps leaders build high-performing teams. He is the bestselling author of The Best Place to Work and Decoding Greatness, and the founder of Superteams, Inc., where he delivers keynotes, workshops, and executive advisory to senior leaders around the world. An expert on human motivation, Friedman has served on the faculties of the University of Rochester, Nazareth College, and Hobart and William Smith Colleges. He contributes regularly to Harvard Business Review, and his work has been featured in The New York Times, Financial Times, Bloomberg, NPR, CBS, FOX, NBC, Fast Company, The Washington Post, Forbes, and Inc. To learn more about his work, visit SuperteamsInc.com. CHAPTERS Introduction to Super Teams The Creative Process and Incubation Restoration and Productivity Research Behind Super Teams Key Strengths of Super Teams Meetings: The Double-Edged Sword Effective Meeting Strategies Customizing Team Dynamics Communication Norms and Email Management The Role of Laughter in Teams Building Relationships Through Support Navigating Humor and Inclusivity Time Affluence and Productivity Strategies Staying Focused in a Distracted World The Power of Hobbies and Side Hustles Attributes of Great Teammates Building Effective Teams The Importance of Productive Disagreement Mastering Feedback for Improvement Connect with the Radical Candor team: Website LinkedIn YouTube Keywords Super Teams, productivity, creative process, meetings, team dynamics, communication, laughter, leadership, time management, workplace culture focus, hobbies, teamwork, feedback, productivity, super teams, attributes, disagreement, communication, leadership Learn more about your ad choices. Visit megaphone.fm/adchoices
- Sep 9, 202654 min
Ways to Manage - Back by Brain Science (with Caroline Webb)
While the podcast team is taking a Radical Sabbatical, Kim is interviewing authors whose books have had a big impact on her over the past two years. In this episode, Kim Scott speaks with Caroline Webb about her latest book, Leadership Intelligence. They explore the principles of effective leadership: the importance of widening perspectives; the role of cognitive load in decision-making; and the significance of intrinsic motivation through competence and connection. The conversation also delves into the dynamics of disagreement, the necessity of feedback, and practical strategies for fostering a collaborative team environment. They review effective feedback techniques and the significance of public praise. Caroline also emphasizes the role of gratitude and giving praise in building strong workplace relationships, the importance of understanding stress and resilience in leadership, and how leaders can foster team resilience through structured conversations and practices. The discussion culminates in the introduction of the five C's of team resilience, emphasizing the need for communication, clarity, calm, connection, and capacity in creating a supportive work environment. Guest Background: Caroline Webb is a leadership coach, economist, and speaker known for being one of the world's leading experts in using insights from behavioral science to improve professional life. She is the author of Leadership Intelligence and of How To Have A Good Day, a global bestseller published in 20 editions and over 60 countries. She is also a Senior Advisor to McKinsey, where she was previously a Partner. She has been rated one of the top 50 leadership and management thinkers by Inc. magazine, and one of Thinkers50's top 50 executive coaches in the world. CHAPTERS Introduction to Leadership Intelligence Deliberate Wisdom: Widening Perspectives Causal Maps and Driver Trees Navigating Disagreements in Leadership The Importance of Turn-Taking in Discussions Lightening Cognitive Load for Better Leadership Intrinsic Inspiration: Competence and Connection The Power of Feedback in Engagement Effective Feedback and Praise Techniques The Importance of Public Praise Cultivating Gratitude and Appreciation Understanding Stress and Resilience Building Team Resilience with the Five C's Connect with the Radical Candor team: Website LinkedIn YouTube Learn more about your ad choices. Visit megaphone.fm/adchoices
- Sep 1, 202653 min
Get Situated for Success (with Angela Duckworth)
While the podcast team is taking a Radical Sabbatical, Kim is interviewing authors of the books that have had a big impact on her in the past two years. In this episode, Kim Scott speaks with Angela Duckworth. Her first book Grit: The Power of Passion and Perseverance, is a #1 New York Times bestseller. Her second book is Situated: Find the People and Places That Bring Out Your Best. In this conversation, Kim interviews Angela about her new book, 'Situated.' They explore a deceptively simple three-box model that explains all of human behavior. Angela emphasizes the power of environment in shaping our thoughts and leading us to–or away from–the results we want. She and Kim discuss the limitations of willpower. Angela describes the two key ingredients of a good situation: challenge and support. Kim and Angela explore why it is important to seek managers and peers who both challenge and support us. They discuss the importance of feedback and why Ruinous Empathy is so damaging to both personal and professional growth. If you’re looking for one thing you can control to get better situated, Angela shares some practical advice on curating your personal space to foster positive habits and growth. Guest Background: Prof. Angela Duckworth, PhD, is the Rosa Lee and Egbert Chang Professor at the University of Pennsylvania and faculty co-director of the Penn-Wharton Behavior Change for Good Initiative. Prior to her career in research, Angela founded an academic enrichment program for low-income children that was profiled as a Harvard Kennedy School case study and today serves hundreds of students each year. She has also been a McKinsey management consultant and a math and science teacher at public schools in New York City, San Francisco, and Philadelphia. Angela co-founded Character Lab, a nonprofit dedicated to advancing scientific insights that help children thrive. Angela completed her undergraduate degree in Advanced Studies Neurobiology at Harvard, graduating magna cum laude. With the support of a Marshall Scholarship, she completed an MSc with Distinction in Neuroscience from Oxford University. She completed her PhD in Psychology as a National Science Foundation Graduate Fellow at the University of Pennsylvania. Angela's TED talk is among the most viewed of all time. CHAPTERS Introduction to Radical Sabbatical and Angela Duckworth's New Book The Snorkeling Incident: A Metaphor for Situational Awareness Finding Your Best Situations: The Power of Environment The Three Boxes Model: Understanding Behavior and Thoughts The Role of Situations in Shaping Our Thoughts Changing Your Situation vs. Changing Your Thoughts The Limitations of Willpower and Self-Control The Quest for Control: Understanding Human Nature Creating Supportive and Challenging Situations Understanding Radical Candor Navigating Ruinous Empathy The Dilemma of Short-Term Comfort vs Long-Term Growth Feeding the Good Wolf: A Metaphor for Growth Economic Disparities and Their Impact Agency and the Power of Choice Curating Your Personal Space for Better Outcomes Connect with the Radical Candor team: Website LinkedIn YouTube Learn more about your ad choices. Visit megaphone.fm/adchoices
- Aug 18, 202650 min
Revolutionizing Meetings: From Sabotage to Strategy (with Rebecca Hinds)
While the podcast team is taking a Radical Sabbatical, Kim is interviewing authors of the books that have had a big impact on her in the past two years. In this episode, Kim speaks with Rebecca Hinds, the author of Your Best Meeting Ever: 7 Principles for Designing Meetings That Get Things Done. They explore the evolution of meetings from wartime sabotage tools to the challenges and strategies for improving meetings in today's technology-driven workplace. They discuss the increasing time spent in meetings, especially post-pandemic, and present seven solutions to eliminate unnecessary meetings and to redesign the necessary ones. They discuss the impact of distractions, the importance of effective meeting structures, and the need for a culture that encourages open disagreement. The conversation also highlights the significance of asynchronous communication, preparation, and technology's role in enhancing collaboration. Ultimately, they emphasize the need for meetings to be engaging and aligned with natural rhythms to foster productivity and creativity. Guest Background: Rebecca Hinds, PhD, is the author of Your Best Meeting Ever: 7 Principles for Designing Meetings That Get Things Done. She is a leading expert on organizational behavior and the future of work. For more than 15 years, she has helped organizations rethink how work gets done, challenging outdated management playbooks and offering leaders a more ambitious and more human vision for the future. Rebecca has founded and led two first-of-their-kind research institutes dedicated to reinventing work. In 2022, she launched the Work Innovation Lab at Asana, building it into an influential source of practical workplace research. In 2025, she founded the Work AI Institute at Glean to help organizations navigate the next transformation of work. CHAPTERS The Origins of Meetings as Sabotage Tools The Evolution of Meeting Culture Radical Meeting Solutions Measuring Meeting Effectiveness The Minimalism Approach to Meetings Optimizing Meeting Flow and Communication The Role of Tools in Meeting Efficiency Managing Distractions in a Tech-Heavy World The Importance of Effective Meetings Creating a Culture of Open Disagreement Building Strong Asynchronous Communication The Role of Preparation in Meetings Designing Engaging Meetings Timing and Rhythm in Meetings Leveraging Technology for Better Meetings Connect with the Radical Candor team: Website LinkedIn YouTube Keywords meetings, productivity, communication, meeting culture, meeting effectiveness, meeting solutions, meeting minimalism, meeting flow, tools for meetings, workplace efficiency distractions, technology, meetings, asynchronous communication, open disagreement, engagement, timing, productivity, collaboration, AI Learn more about your ad choices. Visit megaphone.fm/adchoices
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About Radical Candor: Communication at Work
Ready to love your job, crush your career goals, and become the kind of leader everyone actually wants to work with? Welcome to the Radical Candor podcast, where you'll learn how to kick ass at work without losing your humanity. Host Amy Sandler and Radical Candor co-founders Kim Scott and Jason Rosoff break down how you can Care Personally and Challenge Directly — the deceptively simple but powerful formula for building stronger teams, giving (and getting) better feedback, and leading with heart and clarity. Each episode is packed with real talk, relatable stories, and actionable tips to help you do the best work of your life while building the best relationships of your career. Whether you’re a manager, a team player, or dreaming bigger for your future, this is the podcast that will change how you show up at work — and in life.
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