S5 Ep10: Kudos and Lullabies – delivering high-impact, large-scale improvement featuring Dr. Kalah Blackstock

In this episode, we return to Bulkley Valley District Hospital in Smithers, Northwest BC who, by combining high-level collaboration between local physicians, front line staff and operational leaders with quality improvement methodology, have generated startling improvements in what matters to staff throughout the hospital.  Today’s guest Dr. Kalah Blackstock, a local family physician and the Physician Quality Improvement Advisor for Northern Health takes us through their work building a healthier and more satisfied workforce whilst at the same time delivering a QI masterclass in multi-stakeholder collaboration and problem solving.  Special shout out from Dr. Blackstock to the incredible team who made this work happen: Irindu Liyanage, Levi Giles, Ashley van der Meulen, Kate Niethammer, Darren Jakubec, Elena Raykov, Jen Comeau, Sophia Oumzil, Darcie Wadley, Cormac Hikisch, Billiejean Beaubien, and Emily Beirnes. Their collective efforts exemplify what can be achieved when people come together with shared purpose, curiosity, and care for both patients and one another. IHI Framework for Improving Joy in Work