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by Qualitycast North
The Qualitycast North podcast showcases Northern British Columbian physicians and healthcare workers and their work in improving the quality of healthcare where they live. In an interview format, our host Dr. Shyr Chui invites guests to talk about their careers in rural medicine, and how they are improving healthcare through innovative quality improvement projects. Qualitycast North is a production of the Northern Health Physician Quality Improvement initiative, and is co-produced by Dr. Shyr Chui, and PQI Coach Lee Cameron. This Initiative is a flagship program of the Specialist Services Committee which represents a collaborative partnership between our provincial government and Doctors of BC, and includes regular representation from the local health authorities.
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- 2 days ago27 min
S5 Ep26: Keeping rural emergency department doors open with VERRa featuring Dr. Brydon Blacklaws
As temporary rural emergency room closures become more common and the rural physician shortage continues, virtual physician support is increasingly important for keeping hospital doors open. The Rural Coordination Centre of BC has long been a leader in this area, offering a lifeline to rural emergency departments through its Virtual Emergency Room Rural Assistance program, or VERRa. In this interview, rural emergency physician Dr. Brydon Blacklaws shares the origins and evolution of VERRa, how the service works, where virtual support is most effective, and where its limits lie. We also explore the broader value of virtual support—from helping local physicians get much-needed rest, to providing an extra “virtual” pair of hands, to being present in the trauma room alongside rural doctors and nurses. Enjoy this heartfelt conversation as Brydon explains why providing virtual support can be just as rewarding as receiving it. Links:RCCbcCanadian Journal of Emergency Medicine Article about VERRaReal-Time Virtual Support (RTVS) VERRa
- 2 weeks ago29 min
S5 Ep25: Say goodbye to unproductive meetings with better facilitation featuring Jennifer Aitken
This week, we focus on a topic everyone can relate to: bad meetings. According to today’s guest, Jennifer Aitken, unproductive meetings can often be avoided with more forethought, clearer structure, and better preparation. Jennie is Director of Medical Staff Quality and Improvement for Island Health and a professional facilitator with the Sofia Group. In this interview, we explore why meetings often fall short, how anyone can strengthen their facilitation skills, the organizational value of better facilitation, and the rewards of helping groups reach those meaningful “aha” moments.Links and resources:The Sofia GroupSteven G. Rogelberg, The Surprising Science of Meetings: How you can lead your team to peak performance (2019)Priya Parker, The Art of Gathering: How we meet and why it matters (2018)J. Elise Keith, Where the Action Is: The meetings that make or break your organization (2018)John Koenig The Dictionary of Obscure Sorrows Dr. David Rock, SCARF: a brain-based model for collaborating with and influencing others (2008). Liberating Structures
- Aug 21, 202622 min
S5 Ep24: Healing our health care system through Truth and Reconciliation featuring Barbara Taylor
After several high-profile incidents and the subsequent BC governments In Plain Sight report published in 2020, a new policy and educational framework aimed at eradicating Indigenous-Specific Anti-Racism (or ISAR) has emerged to tackle the deep-seated attitudes and impacts of settler colonialism. At the forefront of this work is today’s guest Barb Taylor. Barb is not only a front-line hospital bed coordinator, indigenous patient partner, and indigenous patient advocate working across many tables in BC’s healthcare system, she’s also a staunch advocate of the role of healthcare quality improvement in this work. In this interview we talk about barriers to equitable care for indigenous peoples, the difference between cultural awareness and safety and what matters to her in terms of indigenous health. We also touch on where Truth and Reconciliation should take our health care system and what her ideal future state in BC’s health care system looks like. Listen out for the Easter egg trailing a future episode on the subject of MAID in an indigenous cultural context during the closing music. Links:In Plain Sight
- Aug 7, 202624 min
S5 Ep23: Texting MYDOC for better diabetes care featuring Dr. Eiko Waida
A familiar voice returns to the podcast this week. Dr. Eiko Waida, who recently joined us as co-host for the special series on the Romanow Report, takes the guest’s seat today talking about her own quality improvement work in the pediatric diabetes clinic at Vernon Jubilee Hospital. We hear how her improvement work, although initially aimed at improving clinic staff morale, turned into a ground-breaking pilot project improving timely, patient-centered care using a texting platform. This successful project subsequently introduced a new model of care, improved the patient and provider experience, and offers further applications in the management of other chronic diseases. Links:Physician Quality Improvement (Interior Health) Evaluating the utility of texting in the ambulatory care of pediatric patients with type 1 diabetes. Eiko Waida et al. BMJ Open Quality. 2025 Mar 31;14(1)Qualitycast North
- Jul 24, 202626 min
S5 Ep22: Boxing Back to Mental Health featuring 7-time National Boxing Champion Kenny Lally
Life can be a cruel sport, often serving both joy and heartbreak in equal measure. But sometimes what matters is how we stand up again after getting knocked down. Join us for an emotional episode this week as we interview local Prince George boxing hero and club owner Kenny Lally about his successful amateur boxing career, his descent into depression and addiction and subsequent recovery. Listen to Kenny’s amazing story and how it enables him to give back by helping local children manage their own mental health challenges through life lessons from the boxing ring. Links:Inner City Boxing Prince GeorgeBaldy Hughes Therapeutic CommunityPrince George Sports Hall of Fame – Kenny Lally
- Jul 10, 202625 min
S5 Ep21: What Global Health Delivery systems can teach us about rural medicine in the North featuring Dr. Navpreet Sidhu
Medical schools major on training student physicians on the pathological basis of disease and the evidence-based therapies we prescribe to heal disease. But important and often overlooked contributors to health are the social determinants: poverty, nutrition, housing and related socio-economic factors. How health care is delivered on a system basis must consider these socioeconomic factors to ensure quality and effectiveness, particularly in rural communities such as those in Northern BC. That’s the interest of today’s guest, a family and emergency room physician, Dr. Navpreet Sidhu. In this fascinating episode she takes us through the importance of recognizing the socio-economic context of rural communities as a foundation for providing equitable health care and ways in which health care organizations can tailor their systems, metrics and standards to optimize patient-centered care for rural patients.Links:Harvard Global Health DeliveryMan’s Search for Meaning, Viktor E. Frankl (AMZ)SSC Spreading Quality ImprovementNorthern Health PQI
- Jun 19, 202624 min
S5 Ep17: The Romanow Report at 25 [Part 1]. “Why I chose Roy Romanow” featuring The Right Honorable Jean Chrétien
Qualitycast North is excited to bring you a special 4-episode series celebrating the 25-year anniversary of The Royal Commission on the Future of Health Care in Canada and the subsequent, ground-breaking, Romanow Report. About the Royal Commission and Romanow ReportIn 2001, the Federal government launched the landmark Romanow Commission, to examine the future of Canada’s publicly funded healthcare system. Led by Roy Romanow, the Commission combined extensive research, expert analysis, and one of the largest public consultations in Canadian healthcare history. Through engagement with healthcare professionals, governments, Indigenous organizations, and tens of thousands of Canadians, the Commission developed evidence-based recommendations aimed at strengthening the sustainability and accessibility of Medicare for future generations.We’re kicking off the series with the original instigator of the Commission and the Report, Canada’s past Prime Minister, The Right Honorable Jean Chrétien. In this interview, we discuss why he chose Roy Romanow to lead the enquiry.Don’t miss Part 2 of the series in which we interview Greg Marchildon, Roy Romanow’s then Chief of Staff, on the background to the Commission and the mammoth task of organizing, completing and delivering the Report within their tight, 18-month schedule. Listen now: “How we built it and life on the road” featuring Greg Marchildon, former Chief of Staff to Roy Romanow.Links:Commission on the Future of Health Care in Canada: The Romanow Commission (Government of CanadaThe Romanow Report (download)The Specialist Services CommitteeQualitycast NorthSpecial Series Credits:Hosts: Dr. Shyr Chui, Dr. Eiko WaidaExecutive Producer: Aman HundalProducer: Lee CameronTechnical Support: Mat Walker (Expression North), Stefanie GarrawayPart 3. Dr. Verna Yiu, former CEO of Alberta Health Services (Listen Now)Part 4. Dr. Gordon Hoag, Senior Physician Quality Improvement Co-Lead (Listen Now)
- Jun 19, 202627 min
S5 Ep18: The Romanow Report at 25 [Part 2]. “How we built it and life on the road” featuring Greg Marchildon, former Chief of Staff to Roy Romanow.
Qualitycast North is excited to bring you a special 4-episode series celebrating the 25-year anniversary of The Royal Commission on the Future of Health Care in Canada and the subsequent, ground-breaking, Romanow Report. About the Royal Commission and Romanow ReportIn 2001, the Federal government launched the landmark Romanow Commission, to examine the future of Canada’s publicly funded healthcare system. Led by Roy Romanow, the Commission combined extensive research, expert analysis, and one of the largest public consultations in Canadian healthcare history. Through engagement with healthcare professionals, governments, Indigenous organizations, and tens of thousands of Canadians, the Commission developed evidence-based recommendations aimed at strengthening the sustainability and accessibility of Medicare for future generations.In the second part of this 4-part, special series celebrating 25 years of the Romanow report, we speak to Greg Marchildon, Roy Romanow’s Chief of Staff at the time of the inquiry and author of the book “Tommy Douglas and the Quest for Medicare in Canada”. In this episode, Greg takes us through the political context of the Commission, how Roy Romanow was recruited as Commissioner, and their whirlwind journey to gather, collate and summarize the opinions of health organizations and the Canadian public before generating the final report all within their18-month deadline.Join us for Part 3 in the series in which Dr. Verna Yiu, past CEO of Alberta Health Services, gives us a Provincial perspective on the Report and what it takes to implement successful health system improvement on a Provincial scale. Listen now: Generating high-impact health system improvement at the Provincial level featuring Dr. Verna Yiu, former CEO of Alberta Health Services.Links:Commission on the Future of Health Care in Canada: The Romanow Commission (Government of Canada)The Romanow Report (download)Tommy Douglas and the Quest for Medicare in Canada (Amazon)North American Observatory on Health Systems and PoliciesThe Specialist Services CommitteeQualitycast NorthGreg Marchildon and Roy Romanow interview (audio only)Greg Marchildon and Roy Romanow interview (video)Special Series Credits:Hosts: Dr. Shyr Chui, Dr. Eiko WaidaExecutive Producer: Aman HundalProducer: Lee CameronTechnical Support: Mat Walker (Expression North), Stefanie GarrawayPart 1. The Rt. Honorable Jean Chrétien, former Prime Minister of Canada (Listen now)Part 4. Dr. Gordon Hoag, Senior Physician Quality Improvement Co-Lead (Listen now)
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About Qualitycast North
The Qualitycast North podcast showcases Northern British Columbian physicians and healthcare workers and their work in improving the quality of healthcare where they live. In an interview format, our host Dr. Shyr Chui invites guests to talk about their careers in rural medicine, and how they are improving healthcare through innovative quality improvement projects. Qualitycast North is a production of the Northern Health Physician Quality Improvement initiative, and is co-produced by Dr. Shyr Chui, and PQI Coach Lee Cameron. This Initiative is a flagship program of the Specialist Services Committee which represents a collaborative partnership between our provincial government and Doctors of BC, and includes regular representation from the local health authorities.
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