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by Qualitycast North
The Qualitycast North podcast showcases Northern British Columbian physicians and healthcare workers and their work in improving the quality of healthcare where they live. In an interview format, our host Dr. Shyr Chui invites guests to talk about their careers in rural medicine, and how they are improving healthcare through innovative quality improvement projects. Qualitycast North is a production of the Northern Health Physician Quality Improvement initiative, and is co-produced by Dr. Shyr Chui, and PQI Coach Lee Cameron. This Initiative is a flagship program of the Specialist Services Committee which represents a collaborative partnership between our provincial government and Doctors of BC, and includes regular representation from the local health authorities.
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- 1 weeks ago18 min
S5 Ep16: Ketamine-Assisted Psychotherapy - Improving the Patient Experience featuring Dr Graham Bergstra
In this episode we’re returning to the rural community of Hazleton in Northwest BC. The demand for psychedelic-assisted psychotherapy is increasing as word spreads about its usefulness, but how should one design this service that best meets the clinical, social and cultural needs of its patients? That’s the subject of Dr. Graham Bergstra’s quality improvement project. By asking patients directly about their experience of care before, during and after their clinic visit, Dr. Bergstra explains how we can improve patient’s experience of anxiety, vulnerability and satisfaction, whilst also ensuring they receive the most appropriate follow up care in the community. We also learn how this patient engagement work has been both rewarding to the care team and provided a template for expanding the service with new ketamine therapy clinics across the region.Links:Roots to Thrive Northern Health Physician Quality Improvement Program
- 3 weeks ago30 min
S5 Ep15: How health data "stewardship" can drive sustainable healthcare in Canada featuring Anderson Chuck, the President and CEO of CIHI
When you think of Canadian health data, the organization that springs immediately to mind is the Canadian Institute for Health Information or CIHI. In this episode we interview Anderson Chuck, the President and CEO of CIHI, about how Canada is “data rich but information poor” and how using Pan-Canadian health data in the right way can drive improvements in health care quality. We also discuss how adopting the right data "mindset" can ensure sustainable Canadian healthcare in the future and improve economic resilience and prosperity for Canada as a nation.Links:CIHI(En)CIHI(Fr)Canadian Health Information Podcast
- May 15, 202631 min
S5 Ep14: “The best rural emergency medicine course hands down” featuring Dr. Jel Coward and Dr. Rebecca Lindley from the CARE course
Delivering high-quality, emergency medicine education to rural practitioners and their teams for over 15 years, the Rural Coordination Centre of British Columbia’s CARE course has been consistently rated amongst the best. But what are the secrets to its success? This week we interview its creators Dr. Jel Coward and Dr. Rebecca Lindley, both rural family docs based in Pemberton BC, on how delivering education that meets learners where they are, understands their reality and recognizes their humanity, provides the best learning environment possible. Links: Rural Coordination Centre of BC - The CARE courseRCCBC Rural Continuing Medical Education ProgramsThe CARE course
- May 1, 202630 min
S5 Ep13: Herding Cats and Steering Ships - Dr. Ronald Chapman
This week we’re returning to the Executive C-Suite this time from a Physician’s perspective with our guest Dr. Ronald Chapman, the Vice President of Medicine of Northern Health. We talk about his early commitment to a medical administrative career track, what a VP of Medicine does, his 13-year longevity in the role and what it takes to steer a large healthcare organization on a course towards higher quality care. We also touch on the benefits and challenges of living and working in rural communities and, if given his time again, why he wouldn’t consider any other job in the world.Links: Northern Health home pageNorthern Health Physicians page
- Apr 18, 202631 min
S5 Ep12: Medicine at the Edge Revisited featuring Dr. Ray Markham (originally released Jan 24, 2025)
This week we’re taking a well-deserved week off and so in preparation for this year’s Rural Coordination Centre of BC’s Rural Health Conference to be held in Prince George on May 29-31st, we’re re-releasing one of our favorite archived episodes featuring RCCbc’s own Dr. Ray Markham. In this episode, Dr. Markham takes us through his global career journey to his current practice in Valemount, NE BC, discusses some of the joys and challenges of rural family practice and shows us how rural primary care can also be high quality primary care. This recording was originally the first of two parts of a longer interview with Ray, and you can find the second part in our series archive as Series 4 Episode 9. Link: RCCbc Rural Health ConferenceMedicine at the Edge (Part 1) - If you’re ever tempted to think medicine is practiced the same everywhere in British Columbia, think again. Small rural communities present specific challenges to healthcare delivery due to their size and location, no more so than in the North where we also have long, snowy winters to contend with. That’s not to say that rural care can’t be high quality care. Providing valuable insights into rural family practice is today’s guest Dr. Ray Markham. This interview was so good we split it into two separate episodes. In this first part, Ray talks about his rural, generalist practice in Valemount, how to promote good teamwork and the unsung benefits of working in rural medicine. Links:Partnership PentagramRCCbcContinuing Medicine at the Edge (Part 2) - In the second part of our interview with Northern rural family physician Dr. Ray Markham, we discuss some of his leadership work supporting rural communities across the province through the Rural coordination centre of BC. We discuss how to build a provincial support network and how the constraints of geography and remoteness can be turned to advantage by fueling innovation to improve care “at the edge”.
- Apr 7, 202634 min
S5 Ep11: Hope Air - providing life-saving healthcare access and equity for rural communities featuring Mark Rubinstein
One of the largest drivers of health outcome inequity for patients living in rural communities is access to care. This disparity is magnified when combined with low income, reduced patient mobility and the high costs of travel to tertiary centers, usually located in larger cities. Tackling this inequity head on is Hope Air, a non-profit organization which provides a lifeline for rural patients to access tertiary, specialist care. Currently celebrating Hope Air’s 40th anniversary, today’s guest, Mark Rubinstein, the CEO or “Chief Hope Officer” of Hope Air takes us through its incredible mission and gives us an insight into just how much can be achieved through a small team when its mission, values and impact are perfectly aligned. Links: Website www.hopeair.ca
- Mar 20, 202621 min
S5 Ep10: Kudos and Lullabies – delivering high-impact, large-scale improvement featuring Dr. Kalah Blackstock
In this episode, we return to Bulkley Valley District Hospital in Smithers, Northwest BC who, by combining high-level collaboration between local physicians, front line staff and operational leaders with quality improvement methodology, have generated startling improvements in what matters to staff throughout the hospital. Today’s guest Dr. Kalah Blackstock, a local family physician and the Physician Quality Improvement Advisor for Northern Health takes us through their work building a healthier and more satisfied workforce whilst at the same time delivering a QI masterclass in multi-stakeholder collaboration and problem solving. Special shout out from Dr. Blackstock to the incredible team who made this work happen: Irindu Liyanage, Levi Giles, Ashley van der Meulen, Kate Niethammer, Darren Jakubec, Elena Raykov, Jen Comeau, Sophia Oumzil, Darcie Wadley, Cormac Hikisch, Billiejean Beaubien, and Emily Beirnes. Their collective efforts exemplify what can be achieved when people come together with shared purpose, curiosity, and care for both patients and one another. IHI Framework for Improving Joy in Work
- Mar 6, 202633 min
S5 Ep9: Creating capacity "upstream". Keeping COPD patients out of hospital and in the community featuring Donna Jouantapp, Lina Alsakran and Dr. Zoe Pullan
As overfilled hospitals everywhere are struggling to cope with a busy winter of respiratory disease and influenza, many in healthcare are calling for a more “upstream” approach to preventing Emergency Department visits and hospital admissions. But intervening upstream is more difficult than it sounds. Today’s guests have done just this. Talking us through their award-winning, quality improvement work in reducing ED visits and hospital admissions for patients with Chronic Obstructive Pulmonary Disease are Donna Jouantapp, Lina Alsakran and Dr. Zoe Pullan from Cowichan on Vancouver Island. In this interview, we learn how a well-designed project with a dedicated, inclusive and nimble team can overcome obstacles on the path to sustainable, cost effective and patient-centered care. Links: The INSPIRED COPD Outreach Program and COPD Care and Education Nova Scotia
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About Qualitycast North
The Qualitycast North podcast showcases Northern British Columbian physicians and healthcare workers and their work in improving the quality of healthcare where they live. In an interview format, our host Dr. Shyr Chui invites guests to talk about their careers in rural medicine, and how they are improving healthcare through innovative quality improvement projects. Qualitycast North is a production of the Northern Health Physician Quality Improvement initiative, and is co-produced by Dr. Shyr Chui, and PQI Coach Lee Cameron. This Initiative is a flagship program of the Specialist Services Committee which represents a collaborative partnership between our provincial government and Doctors of BC, and includes regular representation from the local health authorities.
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