Founder of Product Excellence: Nesrine Changuel on Building Emotional Products at Scale

Nesrine has built products used by millions — at Google, Spotify, Microsoft, and Skype. But her focus isn’t scale. It’s emotion. In this episode, she shares how features like background blur and emoji reactions came from empathy, not roadmaps. We talk about “Product Delight,” why B2H matters more than B2B, and how great teams listen deeply before they build. https://nesrine-changuel.com/product-delight-book/