Scaled Customer Success for PLG companies with Taylor Johnston from Vitally.io

Dive into how modern tech companies are transforming their customer success roles from support to main revenue drivers. Steve and Taylor discuss the evolution of customer success in the Product-Led Growth era, focusing on strategic implementations that elevate company earnings and client satisfaction. Resources: Taylor Johnston LinkedIn. ⁠Vitally.io ⁠Steve Baltodano LinkedIn.⁠ We release NEW episodes every FRIDAY! ABOUT PODCAST-LED GROWTH The Podcast-Led Growth helps you understand the alchemy of Product-Led Growth and cut through the SaaS growth noise. - If you have questions or topics you would like to hear, send Steve a DM on ⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠. ** ABOUT ⁠⁠⁠⁠⁠⁠⁠⁠STEVE BALTODANO⁠⁠⁠⁠⁠⁠⁠⁠ With almost a decade in revenue and operations leadership, Steve is still passionate about finding the message market fit between what companies have to offer and what their potential customers really need or could need, from crafting the prospecting effort and leveraging demand generation strategies to getting that first intent necessary to develop healthy pipelines, to crafting and testing sales pitches. In that obsession to help companies master their revenue generation game, Steve ended up developing and acquiring 5 agencies solving the revenue challenge from different angles and merging them into one: Gobvio. With the vision of leading clients' revenue organization transformation to a more efficient, intentional, strategic, and AI-leveraged version that can compete with the bigger companies head-to-head, even with fewer resources.