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PM Collective - The ART of property management: Daily Summaries Delivered
by Ashleigh Goodchild
The ART of property management with Ashleigh Goodchild is a leading platform supporting collaboration not competition through an online community and events throughout the year with one purpose: to create happier property managers. She creates connections for property managers looking to create momentum in their careers and personal life. Join Ashleigh and her guests as they discuss challenges, struggles, mental health, mindset and give advice to property managers and anyone in the industry.
Latest Episodes
The most recent episodes — sign up to get AI-powered summaries of each one.
- Yesterday35 min
How An Inspection Business Runs Smoothly Behind The Scenes
Send us Fan Mail Most people think “operations” means calendars, checklists, and a few spreadsheets. The truth is messier and more human. This week Marisa Reeves, operations Manager at SOCO Realty & PM Collective is joined by Fowzia from Property Assist Inspections, and we get honest about what it takes to run the day-to-day of a growing inspection business while keeping clients happy and a team supported. We talk through Fowzia’s path from residential real estate sales and property deve...
- 1 weeks ago48 min
You Can Automate Admin Without Losing Human Service
Send us Fan Mail We catch up with Brittany Trefort in Perth and get honest about what is actually changing property management right now: capacity, tech, and the way we design work. We unpack offshoring and work-from-home without the guilt, then get practical on PropertyMe task automation and everyday AI that saves hours without killing service. • paperless workflows versus old school habits and why both still exist • offshoring and outsourcing as a business model choice rather t...
- 2 weeks ago51 min
Your Numbers Tell You What To Fix Next
Send us Fan Mail We sit down with Chris Mercer to get brutally clear on what real estate agency numbers actually reveal and why benchmarking beats gut feel every time. We dig into rent roll strategy, acquisition reality, and the productivity standards that separate busy teams from profitable ones. • Chris’s background and why he focuses on the business of real estate • How a standard profit model makes benchmarking fair and actionable • What a rent roll should predict about ...
- 3 weeks ago34 min
How to Talk to Investors: Positive Language, Surveys & Client Confidence
Send us Fan Mail Are you a property manager — or a business owner and investor? The words you choose shape how landlords, investors, and your market see your property management business, and most of us are underselling ourselves. In this episode, we unpack: Why "I'm a property manager" undersells you, and what to say insteadJob titles that elevate your team ("Senior Property Manager," "Administrative Manager") — and the ones that make us cringeHow we surveyed our clients after the federal bu...
- 4 weeks ago46 min
A Specialist Broker Explains How Rent Roll Lending Works
Send us Fan Mail We sit down with rent roll finance broker Travis Whelan to unpack how rent roll lending actually works and why most real estate agencies waste time going to the wrong bank or the wrong banker. We get honest about what lenders look for, what prep makes you fundable, and how messy books can block your next acquisition even when the rent roll looks healthy. • Travis’ background in business banking and rent roll finance • how rent roll finance differs from standard m...
- Aug 16, 202634 min
Annual Investor Audits
Send us Fan Mail We unpack the mindset shift that turns an annual investor audit from a scary “what if I get it wrong” idea into a practical service that builds trust and loyalty with landlords. We also get specific about language, time limits, and follow-up systems so property managers can add investment value without crossing into financial advice. • delaying implementation because of fear of getting it wrong and how to move past it • sending audit invites in waves to manage wo...
- Aug 9, 202626 min
How A Property Management Head Of Department Keeps Clients Calm
Send us Fan Mail We sit down with Sara Press to talk about what property management leadership looks like when you stay hands-on and still protect your team’s time, energy, and judgement. We dig into escalations, client psychology, and the shift from being a manager to being a leader as portfolios grow and legislation changes. • Sarah’s background in property management and her hands-on Head of Department role • How escalations start, how we triage them, and how we stop issues lo...
- Aug 2, 202642 min
Are You Avoiding Cold Calls Or Avoiding Growth
Send us Fan Mail We pressure test cold calling with Kenslee from Platinum and land on a simple truth: it works when the list is clean, the script is tight, and the follow-up system runs in the background. We share real numbers from a 1,000-dial month, plus how we balance cold outreach with retention, referrals, and mindset so growth actually sticks. • why cold calling still belongs in a property management BDM toolkit • building a qualified landlord call list using RP Data and ID...
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About PM Collective - The ART of property management
The ART of property management with Ashleigh Goodchild is a leading platform supporting collaboration not competition through an online community and events throughout the year with one purpose: to create happier property managers. She creates connections for property managers looking to create momentum in their careers and personal life. Join Ashleigh and her guests as they discuss challenges, struggles, mental health, mindset and give advice to property managers and anyone in the industry.
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