Spotlight on OSU Wexner Medical Center: Clarity is Everything

In this episode, we feature The Ohio State University Wexner Medical Center, host of the Patient Access Collaborative’s 2026 Symposium, as they share how they transformed access from fragmented visibility to enterprise accountability. By focusing on the behaviors that drive performance, aligning incentives, and evolving their access center, OSU has built a model that connects strategy to execution. Guests James Kern, MBA, Senior Director of Access and Capacity Management, Dr. Jonathan Parsons, Medical Director of Ambulatory Services and Executive Vice Chair of Clinical Affairs, Department of Medicine, Kristin Geiger, Associate Director of Patient Access, and Lois Bernhardt, DPT, MBA, Director of Capacity Management, join to elaborate on their great work. This conversation offers a powerful look at how access can serve as a lever for growth, patient experience, and system performance - and what it takes to make that vision real. Tune in to hear how one leading health system is redefining access through behavior, data, incentives, and technology.