Access for All: How Cooper University Health Care Builds Systems Around Patients

When health care leaders say, "Our patients are different," it can become a reason to accept barriers as inevitable. Cooper University Health Care takes a different approach: keep the standard for access high, then adapt the system to meet patients where they are. Elizabeth Woodcock speaks with Cooper's access leadership team: Franziska Jovin, MD, MMM, Vice President, Medical Affairs; Joshua Bosire, Vice President and Chief Data and Analytics Officer and Vice President, Enterprise Access; and Carla Truell, Director of Operations. They discuss centralized scheduling and capacity management, digital transformation, transportation support, data-informed template strategies, and specialized care coordination for patients with disabilities. The conversation offers a practical reminder that access is more than answering a phone call. It is helping every patient get the care or answer they need.