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OPS Unfiltered: Daily Summaries Delivered
by Luminous
In e-commerce companies, we often only focus on the revenue milestones, the viral marketing, and the exits. Operations and the struggles of operators are often forgotten once a company has already achieved success. On the podcast, we interview the scrappy operators behind the scenes that were hacking software together, reacting to a viral marketing push, struggling to deliver for the Q4 rush, dealing with a botched implementation, etc.
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- Apr 20, 202645 min
Why Shopify Brands Break When They Enter Retail (And How to Fix It)
Paul Tittel and Chris Brunelli, founders of Surpass, explains on OPS Unfiltered why Shopify-native brands often break when transitioning from D2C "cowboy" freedom to the rigid, structured world of retail wholesale. They expose the "Copy and Paste Olympics" that plagues brands trying to jerry-rig D2C tech for EDI requirements, leading to costly chargebacks and operational gridlock. By pulling back the curtain on the predatory "Fear, Uncertainty, and Doubt" tactics used by legacy incumbents, Pa...
- Mar 30, 202640 min
The Shopify App That Eliminated 3,000 Monthly Support Tickets Overnight
Jared Ward sits down with Hamish McKay, the 23-year-old CEO of OrderEditing.com, to discuss how 1,400+ brands are automating the "messy" post-checkout experience. Hamish explains the specific 15-minute window after a customer hits "buy" where brands either lose thousands to support tickets or gain thousands in net new revenue. They dive into the controversial debate over self-service cancellations, the "prisoner's dilemma" of fundraising, and why some $40M brands are out-profiting $100M giant...
- Mar 10, 202641 min
Brands Went Bankrupt Because of THIS
Jared Ward and Blair Forrest (AMZ Prep), break down the logistical failures of the "messiest Q4" in Amazon's history, where oversold AWD capabilities and frozen inventory led to massive losses and even bankruptcies. They talk about the "prisoner’s dilemma" of placement fees versus freight costs, revealing how floor loading and consolidation can slash shipping prices while maintaining a 2-day Prime experience. By exploring why omnichannel brands must move toward a centralized "cockpit" view of...
- Feb 23, 20265 min
December Luminous Product Update
Jared and Billy wrap up 2025 with a massive set of foundational updates for Luminous. In the December Product Update, Jared and Billy reveal: - AI-Generated Automations: Build and test workflows using plain English. - UOM Scan-to-Receive: Support for cartons, sleeves, and multi-packs. - Recoverable Stock Views: See what inventory can be reclaimed from wholesale packs. - Pick-to-Ship Automation: Only release orders to ShipStation once picking is 100% complete. - FIFO & API Upgrades: Impor...
- Feb 2, 20267 min
November Luminous Product Update
Stop clicking and start scanning with major foundational updates for Luminous: Pick and Pack App: A dedicated warehouse tool for tote-ID and scanner workflows.AI-Powered Automations: A revamped UI that lets you build rules in plain English.Scan-to-Receive: Deeper QC for incoming shipments and purchase orders.Quick Assembly/Disassembly: See exactly what’s available to build or recover directly from your stocks grid.Shipment Importer: Drag and drop packing slips to auto-map line items from mult...
- Jan 7, 202629 min
We Lost HUNDREDS of Units to This Mistake
What does it really take to build a hormone-safe beauty brand that can survive the move from startup to scale? Paige Hope, CEO of Elan Pure, joins Jared Ward to pull back the curtain on the "no-fluff" operational reality of the skincare industry, including a crystallization crisis that cost the brand hundreds of units. We break down the raw economics of US manufacturing, how to negotiate 3PL labor fees, and why a lean team of contractors often outperforms a bloated payroll. Meet Paige H...
- Dec 16, 20259 min
October Luminous Product Update
Jared Ward and Billy Bush introduce powerful features focused on wholesale management and financial control for the October Product Update: the Wholesale CRM now includes a dedicated "Sales" tab, offering enhanced functionality like Credit Memo sync with QuickBooks and tagging of contacts to customize notification automations. You can now establish parent/child company structures for retail chains and set unique fulfillment priority overrides at the customer level ensuring key accounts receiv...
- Oct 16, 20254 min
September Luminous Product Update
In this September Product Update, Luminous introduces powerful features focused on financial and fulfillment control. We unveil customizable invoice templates and bi-directional Credit Memo sync with QuickBooks, streamlining wholesale AR management. Plus, learn how to set fulfillment priority preferences by customer, utilize the new Inventory Aging Report for better visibility, and manage all return orders directly within Luminous. Meet Jared & Billy Jared Ward, Founder and CEO of Luminou...
About OPS Unfiltered
In e-commerce companies, we often only focus on the revenue milestones, the viral marketing, and the exits. Operations and the struggles of operators are often forgotten once a company has already achieved success. On the podcast, we interview the scrappy operators behind the scenes that were hacking software together, reacting to a viral marketing push, struggling to deliver for the Q4 rush, dealing with a botched implementation, etc.
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Frequently Asked Questions
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