Ep 270 What Luxury Hotels Wish Travel Advisors Understood with Alexandra Hepworth

What actually happens at a hotel before your client even walks through the door?In this episode, Brianna sits down with Alexandra Hepworth, founder of Layah and a travel advisor with nearly two decades of experience across global luxury hospitality, for a rare behind-the-scenes look at how hotels really operate.Alexandra pulls back the curtain on how upgrade decisions are actually made, why labeling every client a VIP might be working against you, and how the internal dynamics between hotel teams affect your clients' experiences. The conversation also covers how small but intentional shifts in the way you communicate with hotel partners can dramatically change outcomes on property.If you're ready to build stronger supplier relationships and deliver more consistent client experiences, this episode will change how you approach every booking.