How to Respond to Criticism Without Losing Control

In this episode of Let Me Speak to a Manager, Ian Mathews and Frank Cava break down a powerful leadership moment featuring Steve Jobs responding to a blunt and public criticism during a 1997 developer conference.At the time, Apple was struggling, far from the powerhouse it is today. What followed was a masterclass in handling difficult questions, managing ego, and leading with clarity under pressure.They unpack:How great leaders respond to public criticism without getting defensiveWhy pausing before responding is a leadership superpowerThe difference between engineer thinking vs. executive thinkingHow to balance customer needs with company-scale decisionsWhy doubters can actually drive innovationThe leadership principle of starting with the customer and working backwardsThis episode is a must-listen for leaders, entrepreneurs, and managers looking to improve communication, decision-making, and executive presence in high-pressure situations.