Why commissioning is essential for profitable HVAC businesses with Jim Bergmann

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero speak with Jim Bergmann, president of measureQuick, and Director of New Product Development at Redfish Instruments Inc. about commissioning as a business process. They cover preventive component replacement, technician tools, accurate measurements, callback costs, and creating consistent field procedures. Jim explains how missing or inconsistent tools can lead technicians to guess at system performance. He also discusses using standardized truck layouts, tool allowances, and commissioning processes to improve diagnosis and reduce callbacks.   Expect To Learn: How proactive capacitor and contactor replacement can reduce callbacks. Why higher-quality replacement components may support preventive maintenance. Which commissioning issues commonly affect duct leakage, airflow, and refrigerant charge. How to verify that technicians have accurate, appropriate diagnostic tools. Why standardized tools and measurement methods improve field consistency. How callback costs extend beyond technician wages and truck expenses. Why tracking callbacks and building repeatable processes supports business growth.   Timestamps (Audio): 00:00 – Introduction to Jim Bergmann 00:58 – Preventing callbacks through maintenance 02:47 – Capacitor quality, heat, and failure patterns 04:25 – Scheduled capacitor and contactor replacement 06:02 – Commissioning from a business owner perspective 11:15 – Calculating the financial cost of a callback 11:38 – Why airflow measurement matters before charging 15:21 – Tool allowances and technician accountability 15:57 – Building consistency with a tool co-op 19:11 – Why small businesses should track callbacks 20:00 – The reputation and labor costs of poor-quality work   Follow our Guest Jim Bergmann: LinkedIn: https://www.linkedin.com/in/jim-bergmann-2968178/  Company LinkedIn: https://www.linkedin.com/company/measurequick-application/  Company Website: https://measurequick.com/    Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  Website: https://www.hvacknowitall.com  Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/    Follow Furman Haynes:  LinkedIn: https://www.linkedin.com/in/furmanhaynes/  WorkHero: https://www.linkedin.com/company/workherohvac/  </l