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Healthcare IT Today Interviews: Daily Summaries Delivered
by John Lynn
Listen to the latest happenings in Healthcare IT in this series of interviews with leading experts in healthcare technology. Whether you're trying to understand EMR and EHR, healthcare communications, security and privacy, analytics, telehealth and telemedicine, and much more, these interviews will dive into what's really happening on the front lines of healthcare.
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- 2 days ago37 min
AI-Native Artera Fills Gaps in Care and Provider Performance
AI agents in healthcare are changing how patients reach their care teams. In this interview, Artera CEO and Co-founder Guillaume de Zwirek explains what an AI-native approach to patient communication really looks like. He breaks down conversational AI in healthcare (https://artera.io/) : an AI agent that understands why a patient is calling, books the visit or handles the refill in plain language, and closes care gaps on the same call instead of chasing people with callbacks they ignore. He also shows how Artera's AI agents in healthcare (https://artera.io/) keep staff in control, and makes the case for why safety, not memory, is the real moat, and why rigid phone-tree IVR systems are on their way out.Learn more about Artera: https://artera.io/Healthcare IT Community: https://www.healthcareittoday.com/
- 4 days ago17 min
InterSystems Talks on Health Data Standards, Quality, and AI
InterSystems is the data Goliath of health care, present in 20 countries and processing two-thirds of all medical records in the United States. But even InterSystems has to evolve to deal with the challenges of health care, including shrinking funds and the vast expansion in the use of data for analytics and AI.In a recent interview at the Civitas conference, we hear from two experts at InterSystems Public Sector Corporation: Kirk Grothe, Head of Public Sector Strategy, and Dave Nelson, Head of Public Sector Sales Engineering. They discuss standards in health care data exchange, efforts to improve data sharing and quality at CMS, the ONC, and states, and the importance of defining context and use cases for data.Learn more about InterSystems: https://www.intersystems.com/Healthcare IT Community: https://www.healthcareittoday.com/
- 2 weeks ago10 min
Delivering Clear Data for Patient Care at xCures
Hundreds of companies are offering AI for clinical and other healthcare related uses. Kenny Wong, Chief Product Officer at xCures, offers two criteria for judging the value of a solution: first whether the outcome is repeatable and shows the work that was done transparently, and second whether it is generating a desired result such as saving you time.In our recent interview at the Civitas conference, Wong reviews his background in genetics, the history of xCures, and the state of data today. He estimates that 80% of healthcare data is "messy," meaning it exists in unstructured formats such as PDFs and JPEGs. xCures can extract the information needed for patient care from these sources—what Wong calls a "clinical clarity engine."Learn more about xCures: https://xcures.com/Healthcare IT Community: https://www.healthcareittoday.com/
- 3 weeks ago18 min
How BridgeLink and Innovar Healthcare Are Advancing Open Source Healthcare Integration
Innovar Healthcare is known for data movement and integration in healthcare: any data in any format, between any set of customers. One major trait that distinguishes Innovar from nearly all services in health care today is that it offers and supports open source tools, which is common in other industries. In our recent interview at the Civitas conference, CEO and Founder Loyd Bittle talks about security, administrative convenience, and use cases for his company's integrations.The first part of our interview is devoted to security incidents. Bittle points out that while open source code (and nowadays AI) makes it easier for malicious intruders to attack, it also makes it easier for researchers to uncover bugs, and for Innovar to provide patches. This actually happened recently when researchers discovered a security issue with the open source Mirth Connect project which Innovar Healthcare and the community forked to create BridgeLink. Once Innovar and the BridgeLink community learned about the security issues, they were able to address them quickly. Bittle notes that it's now unsafe to continue using the insecure open source Mirth Connect project.Learn more about Innovar Healthcare: https://www.innovarhealthcare.com/Learn more about BridgeLink: https://www.bridgelink.net/Healthcare IT Community: https://www.healthcareittoday.com/
- 3 weeks ago22 min
PerfectServe Uses AI to Transform Healthcare Workflow Orchestration
After 30 years of orchestrating workflows and connecting systems across providers and IT vendors, PerfectServe continues to expand what it offers provider organizations, including a new AI layer called ConnectiveIQ that will underpin all of its AI-native products moving forward. The first ConnectiveIQ-infused product, Intelligent Answering, offers AI call handling and launched in August. CEO Guillaume Castel shares in our recent interview that ConnectiveIQ allows much higher benefits for the data they have been handling all this time.Castel's goal for PerfectServe is to "get the right information to the right person at the right time using the most appropriate channel, no matter where." He says that, thanks to their deployment of an AI agent, PerfectServe is finding more ways to relieve busy clinicians and staff of tasks that don’t need their attention to be resolved. More and more, patients who call in to a provider can get answers through AI, with an operator or clinician picking up the phone only if a person is really needed.Learn more about PerfectServe: https://www.perfectserve.com/Healthcare IT Community: https://www.healthcareittoday.com/
- Sep 28, 202620 min
How CSIRO is Making Interoperability a Front-of-House Clinical Benefit
CSIRO’s Smart Health Checks is Bringing Conversations Back to CareHealthcare interoperability is seen as a back-office challenge and it is rarely spoken about as a benefit to clinicians. But what if it was? Could it help accelerate initiatives? An initiative in Australia is doing just that - improving data exchange to reduce screen time so that clinicians can focus more on conversations with patients. Healthcare IT Today sat down with Kirsty Maunder, Senior Business Analyst at CSIRO’s Australian e-Health Research Centre. She explains how their Smart Health Checks initiative uses Smart on FHIR technology to pre-populate clinical forms and return providers to natural conversations with patients. You will discover how bidirectional data write-back stops transcription errors and why building from frontline clinical frustrations drives genuine technology adoption. 🔔 Subscribe for more great interviews with Health IT leaders.Learn more about CSIRO's Australian e-Health Research Centre at https://aehrc.csiro.au/Find more great health IT content at https://www.healthcareittoday.com/
- Sep 25, 202622 min
Inside Epic’s Push to Help Customers Build Their Own AI Agents Using Agent Factory
Epic Agent Factory, a tool for Epic users to build their own AI agents, was announced this past January. Now, according to Derek De Young, Software Developer at Epic, the tool is moving into a new stage where Epic will quickly put it into the hands of their customers.Agent Factory provides a platform to leverage 129 of the AI features in Epic. De Young describes three stages in its use. First, he expects organizations to shape existing AI features to the organization's policies, guidelines, data, and workflows. Next, they will build new agentic features for revenue cycle management, clinical decision making, patient engagement, etc. In the future, Epic will expand the scope of Agent Factory to use external connectors and run on partner platforms outside Epic, including Care Everywhere.Learn more about Epic: https://www.epic.com/Healthcare IT Community: https://www.healthcareittoday.com/
- Sep 23, 202621 min
Why Healthcare Needs Coordinated Infrastructure, Not More Point Solutions
Cotiviti ties together providers and payers, including the top 25 US health plans, that collectively serve 300 million members in the United States. In this video, CEO Ric Sinclair describes how the "friction" between providers and payers can be resolved by leveraging smarter infrastructure like what Cotiviti provides.Sinclair looks beyond technology and data, even beyond the use of AI, to talk about how an underlying platform can bring together all the expert insights and reduce the waste in health care. Ultimately, he wants to eliminate denials and appeals by "getting it right the first time" in billing. This requires more than the application of AI in "silos," which he predicts are not sustainable. "Coordination" is a key concept he shares while talking about being a healthcare infrasrtucture company that creates value for its users.Learn more about Cotiviti: https://www.cotiviti.com/Healthcare IT Community: https://www.healthcareittoday.com/
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About Healthcare IT Today Interviews
Listen to the latest happenings in Healthcare IT in this series of interviews with leading experts in healthcare technology. Whether you're trying to understand EMR and EHR, healthcare communications, security and privacy, analytics, telehealth and telemedicine, and much more, these interviews will dive into what's really happening on the front lines of healthcare.
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