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Fresh Perspectives: Living in the reality of SharePoint intranets: Daily Summaries Delivered
by Fresh Intranet
Need to use a SharePoint intranet due to internal policies, company transitions, or legacy systems? When all the available information is overly technical or negative, where do you turn? Enter Fresh Perspectives: Living in the reality of SharePoint intranets. We provide useful, jargon-free insights and real-world examples to help you maximize the benefits of SharePoint intranets and tackle its challenges. Pro-SharePoint but realistic, we debunk misconceptions and share product management insights from Fresh Intranet.
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- 5 days ago30 min
S3: Ep 1 | Season 3 Starts Here: Ownership, Attention & AI
Fresh Perspectives returns for a third season, and for the first time it has a theme running through it: ownership. David Bowman and Jarbas Horst open the season by unpicking what ownership actually asks of you. Owning a space; comms, IT, HR, a team, usually ends up meaning you add to it. More content, more channels, more announcements. David’s argument is that real ownership works the other way round: it’s the ability to reduce, remove and say no. The conversation runs straight into Fresh’s research report, the Employee Attention Recession, which surveyed internal comms professionals and employees across the UK and US. Only 12% of employees said they read internal communications in full. The rest skim, read headlines, hand it to AI, or ignore it entirely and the number one reason given was cumulative volume rather than anything about the content itself. David and Jarbas work through the report’s central paradox, where 95% of employees are confident AI captures the key points of their internal comms while 92% of comms professionals worry those same summaries are distorting meaning and tone. They cover the levers the report offers, from treating attention as a finite budget you negotiate over, to writing content that can survive being compressed, to the governance gap where employees are using AI to interpret content that comms teams have no visibility of.
- Jun 30, 202627 min
S2: Ep 13 | Content Hoarders Anonymous with Advania UK
David Bowman hosts Shannon Ford and Zoe Bennett, Solutions Consultants at Advania UK, for an in-depth discussion on content migration challenges and strategies. Shannon and Zoe share insights from massive migrations including 20 terabyte projects and SharePoint 2016 to online transitions. They reveal why the biggest migrations are often easier than smaller ones and discuss the common discovery of decades-old content like Christmas party photos from 2009. The conversation explores how migration projects evolve from initial IT requests to complex organizational change initiatives. Shannon and Zoe explain why talking to actual content owners across departments is crucial rather than relying solely on high-level project teams. They discuss the balance between manual recreation of intranet pages versus automated document migration tools, and why permissions management becomes increasingly critical with Copilot integration. The consultants emphasize that successful migrations require internal communication, content cleanup, and treating the project as organizational change rather than just a technical exercise. Key topics covered: [00:00] Intro [01:25] Biggest migration experiences [03:03] Legacy SharePoint content discoveries [05:05] Customer expectations vs reality [07:50] Content owner knowledge gaps [10:09] Common migration challenges [12:26] Metadata importance for search [14:42] AI Copilot content quality requirements [16:53] Migration tools and approaches [19:16] Manual vs automated methods [21:16] Where migrations go wrong [23:34] Success preparation strategies [25:55] Digital strategy importance Learn how proper planning and stakeholder engagement can transform content migration from a technical headache into a strategic advantage for your organization.
- May 12, 202636 min
S2: Ep 12 | How Forvis Mazars managed a global rebrand through their SharePoint intranet with Andy Hall
Jarbas Horst and David Bowman from Fresh Intranet welcome Andy Hall, Knowledge Transformation Manager at Forvis Mazars, for a deep dive into managing SharePoint intranets through major organizational change. Andy shares his journey from the company's rebrand from RSM to joining the global Forvis network, including a complex tenant migration that affected 3,500 employees across multiple countries. Andy reveals how the Hive intranet became central to change management during the acquisition, supporting everything from document rebranding to employee communications. He discusses practical strategies including using SharePoint web parts for governance oversight, creating centralized FAQ pages with curated search, and implementing taxonomy tags to track rebranding progress across 250 content editors. The conversation covers the challenges of maintaining content quality during rapid organizational change and how proper governance creates a foundation for AI implementation. Andy's experience demonstrates how SharePoint intranets can effectively support organizations through acquisitions, rebrands, and complex migrations when backed by solid governance frameworks.
- Apr 14, 202637 min
S2: Ep 11 | The One Where SharePoint Turns 25
SharePoint just celebrated its 25th anniversary with Microsoft's biggest announcement in years. The new SharePoint experience introduces a refreshed navigation bar that follows you everywhere, featuring discover, publish, and build capabilities that transform how teams work with content and AI. Jarbas Horst and David Bowman break down the major changes including the rebranded SharePoint AI, new skills functionality, and how the E7 license makes AI more accessible. They explore what this means for organizations considering building their own intranet solutions versus using third-party products. The conversation covers whether AI automation will eventually replace the need for specialized SharePoint vendors, the importance of ongoing maintenance and ownership, and why creating something once is very different from sustaining it long-term.
- Mar 4, 202631 min
S2: Ep 10 | Intranet predictions for 2026
David Bowman and Jarbas Horst from Fresh Intranet share their bold predictions for workplace technology in 2026. The conversation reveals three major shifts that will reshape how organizations operate and communicate internally.The duo explores the growing threat of AI generated content flooding workplaces and social media platforms, creating what they call AI slop that risks losing employee attention entirely. They discuss how Microsoft 365 organizations will drive software consolidation as Copilot becomes central to workplace AI strategy, forcing companies to evaluate whether external systems can justify their costs when they lack AI integration. David and Jarbas also examine how internal communications roles will become heavily AI augmented, with agents handling sentiment analysis, content prioritization, and even autonomous task execution.
- Feb 11, 202644 min
S2: Ep 9 | Putting people first with Christiaan Lustig
David Bowman and Jarbas Horst from Fresh Intranet sit down with Christiaan Lustig, intranet and digital workplace consultant and author, to explore what digital employee experience really means. Christiaan explains why his definition puts employee needs first, arguing that great digital employee experience is the sum total of all digital interactions where the needs and expectations of employees come first. The conversation covers how intranets serve as horizontal platforms that bridge organizational silos, the importance of talking directly to employees before implementing new tools, and why resistance to digital tools often signals the wrong tool or wrong implementation approach. Christiaan shares practical advice on using personas to make employee insights tangible and discusses how AI will change digital workplace interactions through conversational interfaces while exposing poor content management practices. Key topics covered: [00:00] Intro [01:29] Writing a book on digital employee experience [04:04] Defining digital employee experience beyond technology [05:15] Business benefits of employee-focused design [08:43] Organizations actively pursuing DEX improvements [12:28] Internet's role as horizontal platform [16:07] Organization size boundaries for DEX [17:56] Formal recognition of digital employee experience [21:45] Integration strategies based on employee journeys [25:06] Handling resistance to new digital tools [29:35] Listening to employee needs effectively [31:54] AI's impact on digital employee experience [36:33] Future of DEX in next 5 years [41:01] First steps for improving employee experience A must-listen for anyone working to improve their organization's digital workplace through employee-centered design.
- Jan 21, 202643 min
S2: Ep 8 | Behind the ClearBox report with Suzie Robinson
Jarbas and David from Fresh Perspectives sit down with Suzie Robinson from ClearBox Consulting to explore the comprehensive process behind the 900-page ClearBox Report. Suzie explains how her team conducts 3.5-hour product demos, scores vendors across 8 business scenarios, and maintains the delicate balance between honest reviews and vendor relationships while keeping this valuable resource free for organizations. The conversation covers ClearBox's rigorous fact-checking process, the evolution from analytics as a standalone scenario to integrated workflow assessments, and how customer service has become increasingly crucial in vendor selection. Suzie shares insights on AI trends in the digital employee experience space, discussing how platforms are moving beyond basic generative features toward more supportive governance and lifecycle management tools that truly benefit organizations.
- Nov 26, 202541 min
S2: Ep 7 | A Fresh Perspectives take-over: How to build community
Building a successful community isn't about gathering large numbers of people in one place. It's about creating meaningful connections that drive real business outcomes. Former Microsoft MVP program leader Laurie Pottmeyer shares her proven strategies for building communities that actually work.Laurie spent nearly two decades at Microsoft developing some of their most successful community programs, including the Microsoft 365 MVP program. She reveals the critical difference between connection and momentum, and why most community building efforts fail before they even begin.The conversation covers everything from getting executive buy-in and measuring ROI to choosing the right tools and maintaining consistent engagement. You'll learn why purpose beats participation, how to identify your community champions, and the three essential elements every successful community needs from day one.Whether you're building an internal champions program or an external customer community, this episode provides a practical roadmap for creating communities that deliver measurable value to both members and organizations.
About Fresh Perspectives: Living in the reality of SharePoint intranets
Need to use a SharePoint intranet due to internal policies, company transitions, or legacy systems? When all the available information is overly technical or negative, where do you turn? Enter Fresh Perspectives: Living in the reality of SharePoint intranets. We provide useful, jargon-free insights and real-world examples to help you maximize the benefits of SharePoint intranets and tackle its challenges. Pro-SharePoint but realistic, we debunk misconceptions and share product management insights from Fresh Intranet.
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