Episode 11: Designing Healthcare Systems

In this insightful episode, Saeema, Melisa and John Clarkson, CBE  Professor of Engineering Design, University of Cambridge discuss the integration of systems thinking and engineering design in healthcare. He shares practical approaches to understanding complex healthcare systems, engaging stakeholders, and designing patient-centred solutions.Captions are AI GeneratedChapters00:00 Introduction to Design and Systems Thinking02:55 The Role of Systems Thinking in Healthcare05:47 Engineering Better Care: A Systems Approach08:54 Raising Awareness and Building Systems Leadership11:35 The Improvement Canvas: Defining Problems14:32 Engaging Stakeholders in Healthcare Design17:50 Delight and Disgust in Palliative Care20:36 Understanding Patient Journeys and Healthcare Pathways23:45 The Importance of Experience in Healthcare29:00 The Poetic Side of Design29:58 Co-Designing with Users34:10 Understanding the Problem38:06 Iterative Design Process42:31 The Role of Stories in Healthcare50:49 Rethinking Healthcare SystemsResources: https://www.linkedin.com/in/p-john-clarkson-42652a1/https://www-edc.eng.cam.ac.uk/people/p-john-clarkson-cbe-freng