EP 018: Provider of the Week: Candex

"Everybody's trying to simplify. Everybody's trying to make the process better and the end-user experience for buying better." - Jeremy Lappin, Co-founder and CEO, Candex Are you frustrated by the endless friction and noise around tail spend? Candex Co-founder and CEO Jeremy Lappin shares how procurement leaders are breaking through the complexity of global tail spend and solving supplier onboarding, compliance, and cross-border payments without adding "yet another tool" to the stack. In this Provider of the Week conversation, Jeremy reflects on Candex's evolution from startup to global player, unraveling the strategy behind their "it just works" reputation. He walks through real challenges faced by multinationals, the difference a seamless user experience makes, and why their growth has been driven by relentless focus on customer needs and edge-case scenarios. Jeremy also shares practical advice on how to launch quickly, build business cases grounded in real numbers, and expand globally without sacrificing simplicity. Whether you're battling high supplier setup costs, chasing faster adoption, or facing a cross-border compliance maze, Jeremy offers a refreshing perspective for digital procurement leaders. Listen to the full episode to hear Jeremy's perspective on: -Lowering tail-spend friction by removing onboarding headaches -Supporting expansion into 55+ countries while handling local compliance -Embedding directly into existing procurement stacks, not adding another login -Scaling adoption gradually, avoiding license-heavy lock-ins   Links: Jeremy Lappin on LinkedIn: https://www.linkedin.com/in/jeremy-lappin-555718/  Candex Profile in the AOP Provider Directory: https://artofprocurement.com/provider-directory/candex  Subscribe to the AOP Newsletter: https://resources.artofprocurement.com/art-of-procurement-podcast-subscribe  Subscribe to Art of Procurement on YouTube: https://www.youtube.com/@ArtofProcurement