How a Florida water utility is tapping into AI

After emigrating from Cuba to the U.S. at age ten, Georges Gonzalez struggled to find his voice and his passion. It took joining the Civil Air Patrol and, later, the Air Force to boost his confidence and instill a work ethic he’d carry with him for years. He began his post-military career as a delivery driver for Coca-Cola, where he quickly moved up the ranks. But after working for the company for more than a decade, Georges took a buy-out in 2015. Before long, he was on to his next adventure, working in the water utility sector, starting in Pinellas County in west-central Florida. Today, he’s the director of enterprise solutions for water resources in nearby Hillsborough County, Florida. This week on With Great Power, Georges talks about how his team is evaluating AI tools for improving its customer service representative training, among other functions. Georges explains the county government’s careful approach to using artificial intelligence, how department staff have reacted to it, and how the water resources team is testing the technology. Credits: Hosted by Brad Langley. Produced by Mary Catherine O’Connor. Edited by Anne Bailey. Original music and engineering by Sean Marquand. Stephen Lacey is executive editor. The GridX production team includes Jenni Barber, Samantha McCabe, and Brad Langley.