Most organizations see volunteers as free labor. That narrow view hides their true value. In this episode, Tobi Johnson explains why redefining volunteer roles unlocks hidden assets: relational capital, advocacy reach, donor pipelines, and community credibility. She covers practical steps to write clear role descriptions, reduce staff‑volunteer tension, and stay legally compliant, from U.S. Department of Labor standards to local laws. If fuzzy definitions are holding your organization back, t...
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