Recall Sessions: Building a $1.1B Category That Didn't Exist | Nick Mehta (Gainsight)

Nick Mehta is the former CEO of Gainsight, the platform that helps companies drive durable growth through customer-led and product-led strategies. Vista Equity Partners acquired Gainsight for $1.1 billion.Nick ran the company as CEO for 13 years before stepping into a board role last year. Nick has also co-authored four books on customer success, was named Entrepreneur of the Year for Northern California, and currently sits on the boards of F5 and PubMatic. Before Gainsight, he was CEO of LiveOffice, which he grew to $25 million in revenue and sold to Symantec. Somrat Niyogi and Nick cover how a meetup with cheap wine and a cheese tray on a ping pong table became the seed of a category, why community mattered more than product in the beginning, what it was like selling software into a role that barely existed, the Box deal that involved a music video parody and memorizing the lobby Wi-Fi password, what happened when Salesforce announced they were the "customer success platform," how to think about category creation vs. joining an existing one, and why Nick got on stage at Pulse coming off pneumonia to talk about being lonely as a kid.In loving memory of Summer Devi Mehta (2008–2026). Support The Trevor Project in Summer's honor: https://give.thetrevorproject.org/fundraiser/6961929Thanks for listening — if you like what you hear, please review us on your favorite podcast platform.Check us out on the web at www.villageglobal.com or get in touch with us on X @villageglobal.Want to get updates from us? Subscribe to get a peek inside the Village. We'll send you reading recommendations, exclusive event invites, and commentary on the latest happenings in Silicon Valley. www.villageglobal.com/signup