Setting Expectations with Aliyah Pipal

This week's episode deals with our expectations- whether that's what we expect the veterinary world to be like when we're just starting out, or what our clients expect of their caregivers. Our guest Aliyah Pipal has spent years on the customer service side of the veterinary world, and she walks Bryce through her experience and her recommendations. 1:10 - Aliyah's entry into VetMed 5:18 - The intensity of customer service 6:50 - Setting expectations for new hires 8:46 - Cross-training 11:44 - Reflecting on Covid 17:26 - How Aliyah takes care of herself 22:10 - Dealing with anxious clients 25:45 - Managing the trust of the community 27:50 - Aliyah's favorite resources 31:00 - Advice for newbies