Beckie Asked Vet Techs What Makes Them Stay—Here’s What She Heard

Keeping skilled veterinary team members isn’t simply about letting them perform more tasks. In this episode, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, explore Beckie’s early University of North Carolina at Chapel Hill doctoral research into what helps credentialed veterinary technicians feel valued, utilized, and more likely to stay. The findings challenge a familiar assumption in veterinary medicine: working at the top of your license is important, but it isn’t enough. Trust, autonomy, inclusion in clinical decisions, meaningful continuing education, and the freedom to apply new skills may matter just as much as the skills themselves. Ernie and Beckie discuss why surgery teams often model this well, how micromanagement can undermine highly capable employees, and why a generous CE budget only works when team members can use what they learn. They also examine the important difference between keeping people busy and helping them feel fulfilled. For veterinarians, technicians, practice managers, and clinic leaders, the episode offers one practical question: Are you deciding that your team feels utilized—or are you asking them? #VeterinaryMedicine #VetTech #VeterinaryLeadership #VetTeamRetention #VeterinaryPracticeCulture