Send us Fan Mail Most leaders assume AI in customer service means replacing people, but the data tells a more complicated story. In this episode Chris talks with Nathan Strum, CEO of Abby Connect, about what actually works when deploying voice AI in real business environments. Drawing on two decades of customer service experience, Nathan explains why AI excels at structured workflows like scheduling, but still struggles with unpredictable edge cases where human judgment matters most. He also ...
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101: How to Audit Your Dev Partner in the Age of AI with Matt Strippelhof
100: Human Plus AI Strategy: Redefining Team Structure in the Age of Automation with Evan J Schwartz
99: Using AI Automation to Build Smarter Workflows Across Your Organization with Marc Boscher
98: How to Build AI Agents That Automate Workflows Without Coding with Etan Polinger
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