
We are officially a quarter into 2026, and it’s time for the Unlocked trio to stop talking and start walking. In Episode 78, Lars Johnston (Calgary Lock & Safe), Tony Hawkenson (Assured Security), and Chad Lingafelt (Loc-Doc Security) revisit the ambitious goals they set in January to see what’s actually sticking.The conversation gets real as Chad describes the "brain transplant" of rolling out a proprietary software across 50+ employees and the leadership diplomacy required when systems break. Tony reveals his "North Star" goal of scaling to 100 technicians and how that single metric has completely changed his decision-making process for Q2. Meanwhile, Lars explores the tension between building rigid routines and maintaining the innovative creativity that drives growth. From targeted email marketing to the "screen test" for deleting inefficient processes, this episode is a blueprint for mid-year course correction.
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Branches vs. Business Units: Structuring Your Organization for Multi-Site Scale (Episode 82)

The Executive Craftsman: Re-Engineering the Perception of Modern Trades (Episode 81)

Operating Room Efficiency vs. Locksmith Team Structure (Episode 80)

Episode 79: Keeping Your Culture Consistent Across Multiple Branches
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