314 – The Brutal Truth: Why Most MSPs Leave Microsoft Money on the Table

Stop Begging Microsoft for Leads: The Proven Playbook Top MSPs Actually Use Subscribe to our Newsletter: https://theultimatepartner.com/ebook-subscribe/ Check Out UPX: https://theultimatepartner.com/experience/ In this insightful episode, Vince Menzione sits down with Chuck Kiessling of Partner Development Group (PDG), Tahmid Ahmed of Lenovo, and Paul Freeman of Pulse One to decode the complexities of the Microsoft partner ecosystem. The panel explores the transition of traditional MSPs into technology integration companies, the importance of operationalizing your Microsoft practice across all internal departments, and the critical need to adapt to generative AI. They also unpack the strategic collaboration between hardware giants, partner development experts, and integration companies to unlock co-sell referrals, optimize licensing, and leverage the Microsoft Marketplace for scalable mid-market growth. https://youtu.be/MHqENEk64S4 Key Takeaways MSPs should evolve into technology integration companies to stay relevant in the changing ecosystem. Success in the Microsoft channel relies on strategic behavior and engaging around the sale, not just asking for direct leads. A Microsoft practice should not be siloed but integrated across marketing, finance, and operations. Partners must focus on solving specific customer problems, such as providing automation and security, rather than just selling technology for its own sake. Optimizing enterprise licensing and moving customers to CSP can create stickiness and immediate ROI. Engaging with end users like HR and marketing provides better feedback on tools like Copilot than stopping at the IT manager level. Chapters 00:00  Intro 00:50  Meet the panel: PDG, Lenovo, and Pulse One 03:12  From MSP to technology integration company 04:39  Stop asking Microsoft for leads 07:32  The old days of the Microsoft channel 09:05  How PDG, Lenovo, and Pulse One work together 12:32  The PDG playbook: structured, not scripted 15:46  Orchestrating the partnership 17:21  Partner Center is a beast: the value left on the table 19:27  Outcomes and Microsoft Marketplace strategy 21:49  Advice for MSPs 25:05  Customers buy from people they trust If you’re ready to lead through change, elevate your business, and achieve extraordinary outcomes through the power of partnership, this is your community. At Ultimate Partner® we want leaders like you to join us in the Ultimate Partner Experience, where transformation begins. Tags Microsoft partner, Microsoft channel, MSP, Microsoft CSP, co-sell referral, Microsoft Marketplace, Microsoft Partner Center, solution designations, generative AI, Copilot, Lenovo, Partner Development Group, Pulse One, technology integration company, EA to CSP, mid-market, hyperscalers, Ultimate Partner Podcast, Vince Menzione Transcript Chuck Kiessling, Tahmid Ahmed, and Paul Freeman on the Ultimate Partner Podcast [00:00:00] Paul Freeman: You know, when, uh, generative AI came out a couple years ago, we kind of saw the writing on the wall like, this is the direction we have to get ready for. [00:00:08] Vince M