The Journey of a TWC Customer // Episode 12

In this episode of the TWC Home Improvement podcast, Andy and Joe pull back the curtain on what really happens from the moment a customer places an order to the moment their project is complete. The boys go behind the scenes to explore the processes, people and details that make the whole experience as smooth as possible. We cover things like: ⚪️ Why understanding the customer journey is more important for us than chasing sales 🔴 How back office processes impact the entire experience ...