Totally Rewarding Chats | Ep. 49: Best Practices in HR and a New Age Employee

In this episode, Shayna Cooke from Dominion Payroll shares her journey from education to HR leadership, her approach to building effective programs, and how AI is transforming HR and payroll operations. Discover practical insights on change management, employee engagement, and leveraging technology for organizational growth. Chapters 00:00 Introduction and Background 10:33 Best Practices in HR and Operations 19:01 Innovations in Employee Management 19:45 Embracing AI in the Workplace 24:11 Transforming Customer Support with Digital Employees 27:37 AI's Impact on Employee Roles and Responsibilities 30:48 Enhancing Performance Management with AI 36:25 Navigating Change Management in AI Adoption 41:02 The Future of AI and Human Collaboration