In this episode of The Veterinary Culture Lab, Andi and Josh dig into what really sits behind so-called “unicorn clinics”—and it turns out it is not luck, perks, or fairy dust. It is communication. Grounded in a 2012 study by communication scholars Paul Madlock and Melanie Booth-Butterfield, this conversation explores relational maintenance: the everyday communication behaviors coworkers use to stay connected, supported, and resilient at work. Through real veterinary examples, leadership refl...
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018: Work Life Balance in Vet Med: What Are We Missing?"
017: Work Ethic Isn’t Dead: What’s Really Shifting in Vet Med Teams
016:Culture Is a Drama: What Is Your Clinic Performing?
015: Burnout, Clarified: What’s Really Driving Vet Tech Burnout
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