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by Byrd Bergeron and Haley DeCarlo
The Travel Agent Guide is a podcast created for travel advisors at every stage of their journey.Each episode shares practical tips, real-world experiences, and honest conversations about building a successful travel advisor business—from client boundaries and workflows to marketing, growth, and sustainability.Whether you’re new to the industry or looking to refine how you work, this podcast is here to help you work smarter, feel more confident, and grow with intention.
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In this episode of The Travel Agent Guide Podcast, we talk about something many travel advisors experience but do not always say out loud: the doubts, insecurities, and behind-the-scenes challenges that can affect how confidently they run their businesses. Building confidence does not mean knowing everything. It means trusting your ability to research, lean on your network, find the right answers, and confidently guide your clients—even when you are still growing. The confidence you nee...
In this episode of The Travel Agent Guide Podcast, we break down one of the most exciting and often intimidating opportunities in the travel industry: selling and managing group travel. Group trips can lead to larger bookings, stronger client relationships, repeat business, and valuable referrals. But without the right systems, contracts, fees, communication, and expectations, they can also become overwhelming and time-consuming. Join us as we discuss how to identify profitable group opport...
In this episode of The Travel Agent Guide Podcast, we break down one of the most important—and often overlooked—parts of creating a smooth travel experience: the pre-departure call. If your clients are constantly calling you while they’re traveling, reaching out on weekends, or waking you up in the middle of the night when something goes wrong, the problem may start before they ever leave. A strong pre-departure process helps prepare travelers for what could happen, shows them exactly where ...
In this episode of The Travel Agent Guide Podcast, we’re heading to Greece with special guest Kostas Sourvanos from Travelive to explore a side of the destination that goes beyond the places your clients already know. Greece may immediately bring Athens, Mykonos, and Santorini to mind, but there is so much more to discover. From meaningful local connections and heritage experiences to incredible landscapes and lesser-known islands, this conversation is all about helping travel advisors conf...
In this episode of The Travel Agent Guide Podcast, we break down one of the most important—and often overlooked—parts of building a sustainable travel business: knowing your numbers and understanding what it actually takes to become profitable. Booking more trips doesn't automatically mean making more money. If you're not paying attention to your commission percentage, fees, hours invested, and overall profitability, you could be doing a lot of work without building the income you deserve. ...
Why do some travel advisors confidently charge consultation fees while others struggle to get clients to say yes? The answer isn't simply how you present your fee—it's everything you do before you ever ask for it. In this episode of The Travel Agent Guide Podcast, Byrd and Haley share the strategies they use to build trust before the consultation, create meaningful client connections, communicate their process with confidence, and position themselves as trusted travel advisors clients are exc...
Why do some travel advisors confidently charge consultation fees while others struggle to get clients to say yes? The answer isn't simply how you present your fee—it's everything you do before you ever ask for it. In this episode of The Travel Agent Guide Podcast, Byrd and Haley share the strategies they use to build trust before the consultation, create meaningful client connections, communicate their process with confidence, and position themselves as trusted travel advisors clients are exc...
How Better Consultations Lead to More Bookings Why are potential clients ghosting you, booking direct, or choosing another travel advisor? The answer might not be your pricing, it could be your consultation process. In this episode of The Travel Agent Guide Podcast, Byrd and Haley break down the strategies that help travel advisors build trust, ask better questions, create urgency without pressure, handle objections, and confidently guide clients toward booking. They also share pract...
The Travel Agent Guide is a podcast created for travel advisors at every stage of their journey.Each episode shares practical tips, real-world experiences, and honest conversations about building a successful travel advisor business—from client boundaries and workflows to marketing, growth, and sustainability.Whether you’re new to the industry or looking to refine how you work, this podcast is here to help you work smarter, feel more confident, and grow with intention.
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