Podcast #224: Aspen-Snowmass Mountain Ops VP Susan Cross

WhoSusan Cross, Vice President of Operations at Aspen Skiing Company (and former Mountain Manager of Snowmass)Recorded onNovember 14, 2025 - which was well before I traveled to Snowmass and chased Cross around a bit in the pow. There she is tiny in the distance:About Aspen Skiing CompanyAspen Skiing Company (Skico) is part of something called Aspen One. Don’t ask me what that is because even though they rolled it out two years ago I still have no idea what they’re talking about. All I know or care about is that they own four ski areas and here is what I know about them:Don’t be fooled by the scale of the map above - at 3,342 acres, Snowmass is larger than Aspen Mountain, Buttermilk, and Aspen Highlands combined. The monster 4,400-foot vert means these lifts are massively shrunken to fit the map - Snowmass operates three of the 10 longest chairlifts in America, and seven chairlifts over one mile long:You can’t ski or ride a lift between the four mountains, but free shuttles connect them all. Aspen Mountain, Highlands, and Buttermilk are all bunched together near town, and Snowmass is a short drive (15 to 20 minutes if traffic is clear and dependent upon which base area you want to hit):Why I interviewed herAmerican ski areas will often re-use chairlifts or snowcats that other operators have outgrown. Aspen Mountain re-used a whole town.In 1879, Aspen the city didn’t exist, and by 1890 more than 5,000 people lived there. They came for silver, not snow. In less than a decade they laid out the Victorian street grid of brick and wood-framed buildings using hand tools and horses, with the Roaring Fork River as their supply road.Aspen’s population collapsed in the economic depressions of the 1890s and didn’t rebound to 5,000 for 100 years. The 1940 Census counted 777 residents. That was 16 years before the first chairlift rose up Ajax, a perfect ski mountain above an intact but semi-abandoned town made pointless by history.It was an amazing coincidence, really. Americans would never build a ski town on purpose. That’s where the parking lots go. But hey it all worked out: Aspen evolved into a ski town that offset its European walk-to-the-chairlifts sensibility with a hard-coded American refusal to expand the historic street grid in favor of protectionism and mansion-building. The contemporary result is one of the world’s most expensive real estate markets cosplaying as a quaint ski town, a lively and walkable mixed-use community of the sort that we idealize but refuse to build more of. Aspen’s population is now around 7,000, most of whom live there by benefit of longevity, subsidy, inheritance, or extreme wealth. The city’s median household income is just over $50,000. The median home price is $9.5 million. Anyone clinging to the illusion that Aspen is an actual ski town should consider that it took 25 years to approve and build the Hero’s chairlift. Imagine what the fellows who built this whole city in half a decade without the benefit of electricity or cement trucks or paved roads would make of that.The illusory city, however, is a dynamic separate from the skiing. Aspen, despite its somewhat dated lift fleet, remains one of America’s best small ski mountains. But it is small, and, with no green terrain and barely any blues, the ski area lacks the substance and scale to draw tourists west of Summit County and Vail.Sister mountain Snowmass does that. And while Snowmass did not benefit from an already-built town at its base, it did benefit from not having one, in that the mountain could evolve with a purpose and speed that Ajax, boxed in by geography and politics, never could. Snowmass has built 13 new aerial lifts this century, including the two-station, mountain-redefining Elk Camp Gondola; the Village Express six-pack, which is the fourth-longest chairlift in America; and, in just the past two years, a considerably lengthened Coney high-speed quad and a new six-pack to replace the Elk Camp chairlift.I’ve focused on Aspen’s story a bit over the years (including this 2021 podcast with former Skico CEO Mike Kaplan), but probably not enough. The four Aspen mountains are some of the most important in American skiing, even if visitation doesn’t quite match their status as skiing word-association champion among non-skiers (more on that below). Aspen, a leader not just in skiing but in housing, the environment, and culture, carries narrative heft, and the company’s status as favored property of Alterra part-owner Henry Crown hints at deeper influence than Skico likely takes c