Today Joe talks about that problem guest. It's peak season right now and business is great. All your rentals are booked full and the summer is looking bright, but then you have that one problem guest. How do you deal with them? What are steps you can take to resolve the issues they are having or fix them before they even become issues? Joe will answer all these and more, talking about what has worked for him in the past and going into detail on the steps you can take to be successful, even w...
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