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by The Salty Adjuster by CoVerse Communications
The Salty Adjuster is a pod about the humans and human stories behind claims: The adjusters deployed away from home eating gas station peanuts in a car at midnight. The homeowners staring at a pile of wet drywall wondering what happens next. The contractor who’s been injured on the job. Hosted anonymously by The Salty Adjuster, a longtime claims professional with deep experience in property and catastrophe losses, the show talks about the part of this industry that usually gets edited out of conference panels and LinkedIn posts: the human part. Email the show: TheSaltyAdjuster@gmail.com
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- Today32 min
“The Miseducation of College-Bound Parents”: Christopher Grillo of Irnerius on College Costs, Student Debt, and Finding the Right Fit
📣 New Episode Drop! “It would take you hundreds of hours to compile all the data that we have. And that’s assuming you know where to look.”If you’re a working parent, helping your kid figure out life after high school can feel like a second job. One you’re wildly underqualified for, despite having personally attended college and possibly still paying for it.Then come the brochures. The rankings. The dream school. The tuition number you initially assume must be a typo.In Season Two, Episode 17 of The Salty Adjuster, Christopher J. Grillo, CEO and co-founder of Irnerius, Inc., joins us to talk through the research, the money, and the conversations families keep putting off because everyone is tired.After nearly 20 years in higher education, Chris has some thoughts:• Is it your kid’s dream school, or yours? Be honest.• What are those college rankings actually telling you?• What does the expensive school offer that the affordable one doesn’t?• Have you told your kid what you can contribute, or are you both quietly hoping for a scholarship?• How much freedom will they have after graduation if their debt dictates which job they can take?We also consider trade school, debate the value of an English major (Producer Brett may never get over it) and take an entirely predictable detour into dinosaurs.You spend all day thinking about other people’s risk. This one’s sitting at your kitchen table, asking for your credit card to pay an application fee.Listen to the full episode wherever you get your podcasts. Sponsored by our friends at Barga.CA.
- 2 days ago54 min
RISKWATCH: “Godzilla Minus Coverage A.” Team Salty Talks Kaiju, Underwriting Monsters, and Gets Hyped for "Godzilla Minus Zero"
The Salty Adjuster: “Giant monster destroy city. … I mean, that’s a love story right there.”Quinn McGowan: “Monster meets city. City falls down.”Salty: “Yeah, I mean, what’s not to like?”It's our nerdiest episode yet. Welcome to #RISKWATCH, the bonus series where Team Salty picks a movie or TV series to geek out over, and gets entirely too invested in its risk management and insurance implications. It’s also our excuse to talk about things we love. In this case, giant monsters.Imagine this: #Godzilla throws King Ghidorah through your building. A gas main ruptures. The building burns down. You survive, locate your insurance policy, and discover that your adjuster also survived. He has questions.Timed to the theatrical arrival of "Godzilla Minus Zero," Producer Brett and Salty, operating here as “Saltzilla,” join forces with The Salty Adjuster’s show artist and designer, Quinn McGowan, for a deeply nerdy celebration of the King of the Monsters. A regular speaker at #Comicon, Quinn brings lifelong kaiju credentials and the perspective of a comic book creator whose own "Project Wildfire" series features a Southern superhero fighting giant monsters.In this episode: • Is Godzilla a nuclear exclusion, an animal problem, or the worst underwriting submission of your career?• Why Shin Godzilla’s endless government meetings might be the most believable part.• The grief, trauma, and human resilience that make Godzilla Minus One hit so hard.• Mothra’s relative insurability, Ghidorah’s bully energy, and Mechagodzilla’s “what could possibly go wrong?” origins.• Choosing a monster to defend your hometown, including Brett’s architectural argument for putting Kong in Chicago.• Whether the dragons of Westeros could give Godzilla a decent fight.Expect childhood monster memories, strong opinions about Matthew Broderick’s Godzilla, a deep cut reference to the 1980's DinoRiders cartoon, and occasional attempts to get back to insurance.Slight spoilers for Godzilla Minus One, Shin Godzilla, and other monster properties.
- 2 days ago2 min
TRAILER: Christopher Grillo of Irnerius on the Data Behind the "Best Financial Fit" for College-Bound Kids and Their Parents
“It would take you hundreds of hours to compile all the data that we have. And that’s assuming you know where to look.”We hear about the chronic “busyness” of insurance professionals in almost every episode of our show, and it can be especially difficult among working parents. In addition to preparing their kids for the world beyond high school, they are supposed to help their kids make one of the biggest financial decisions of their lives. Somewhere between work, driving to practices, and figuring out dinner, parents are also supposed to somehow find time to become higher education researchers. Christopher J. Grillo, co-founder of Irnerius, Inc., understands the assignment and he wants to make it a whole lot easier for families. In Season Two, Episode 17 of The Salty Adjuster, he joins Salty and Producer Brett to discuss college costs, the information behind the marketing, and why finding the right school includes finding the right financial fit.Hear the trailer for Friday’s brand new episode, and get ready for an honest conversation about dreams, debt, and the money conversations families need to have.
- 5 days ago47 min
"Start Today": Ennabl’s Kabir Syed and Whitney Carpenter on AI-Powered Everything, Data Ownership, and Taking the First D*mn Step
“Indecision is not something that I think is worthwhile for the future. Take the damn first step.”The insurance industry has an AI obsession. But before we automate everything under the sun, shouldn't we figure out what the hell we're trying to solve.This week, Kabir Syed, founder and CEO of Ennabl and one of the godfathers of insurtech, joins The Salty Adjuster alongside returning guest Whitney Carpenter, fresh off being named a finalist for Insurance Influencer of the Year at the Global InsurTech Awards.And neither is particularly interested in sugarcoating the industry's technology problems.From garbage data and questionable AI investments to the uncomfortable question of who actually owns the information brokers have spent decades collecting, Kabir and Whitney challenge insurance professionals to stop chasing buzzwords and start asking better questions.We get into why understanding insurance matters just as much as understanding technology, what brokers should demand from their vendors, and why waiting for the perfect AI strategy might be the worst strategy of all.Along the way, Kabir makes surprising progress in convincing Salty to reconsider his longstanding hostility toward his refrigerator's Wi-Fi capabilities. We're not saying Salty is ready for a smart home. But diplomatic relations have improved.And Whitney leaves listeners with perhaps the most important question of the episode: Which dinosaur would make the best account manager at an insurance brokerage? We expect answers. Defend your choice.It's a conversation about innovation, ownership, trust, and the courage to get started, featuring two people who know the insurance industry well enough to challenge it.Because the future isn't waiting for insurance to make up its mind.Take the damn first step.🎙️ Featuring Kabir Syed and Whitney Carpenter of Ennabl, with Salty and Producer Brett.
- 1 weeks ago2 min
TRAILER: "AI-Powered Everything, Useful Nothing": Ennabl's Kabir Syed and Whitney Carpenter
"AI-Powered. Slapping those two words on a product does not magically make it fully useful.”AI is everywhere in insurance. But is it actually solving anything?Fresh off being named a Global InsurTech Awards Insurance Influencer of the Year finalist, Whitney Carpenter returns to The Salty Adjuster, and this time she's joined by Ennabl CEO and founder, Kabir Syed, one of the originators of the Insurtech movement dating back to when he founded RiskMatch in 2012. Kabir has spent years helping shape the insurance technology landscape, and he's got some thoughts about an industry suddenly convinced that artificial intelligence is the answer to everything. Together both in their day jobs at Ennabl and on our next episode (dropping 11/1), Kabir and Whitney challenge the AI gold rush, the disconnect between technology developers and the people actually working in insurance, and the industry's habit of chasing shiny new tools before figuring out what problems need solving.Because as Kabir puts it, maybe we're asking the wrong question. We should be asking: What if the future of AI in insurance starts with understanding the problem instead of buying another solution?
- 1 weeks ago30 min
"Silent All These Years": Amy Diehl on Women's Safety at Work, Getting Older, and Being Done Staying Quiet
“By the time women get to their 40s and 50s … they’re tired of silencing themselves, or being extra polite, or whatever, you know? And so, someone else may interpret that as being unhinged, when they’re just … speaking their mind to the same extent that a man is speaking his mind, right?” — Dr. Amy DiehlToo young to know what she’s doing. Might have a baby. Might be going through menopause. Women’s experience grows, and the excuses for questioning their credibility keep changing.In part two of our conversation with technology executive, gender equity researcher, and Glass Walls co-author Dr. Amy Diehl, we explore how age bias follows women throughout their careers, and what happens when an experienced woman stops softening everything she says.Amy explains how women in their 40s and 50s can be labeled “unhinged” or outspoken for expressing opinions with the same confidence routinely accepted from men. Producer Brett shares her own experiences and pushes back on the assumption that it somehow erases a woman’s competence, ambition, or hard-earned expertise.The conversation extends to women’s physical safety, how employers respond when an adjuster feels unsafe, and the everyday actions that make someone a better colleague and ally. Salty and Producer Brett also share some statements from women recently impacted by inappropriate behavior at insurance trade shows in the hopes that we can shift to an industry that does better for female professionals.Experience should build credibility. Women deserve workplaces where theirs counts.Content note: This episode includes discussions of sexual assault, harassment, victim blaming, and personal experiences of trauma.
- 1 weeks ago16 min
Grains of Salty: Mark Habersack of ResortsWorld and RIMS | Live from In2Risk
Habersack has spent decades in risk management, and he still expects to learn from the newest people in the room.Recorded live from In2Risk at Resorts World Las Vegas, this Grains of Salty minisode brings Salty together with the property’s Executive Director of Risk Management for a conversation about staying curious, listening across generations, and questioning the processes insurance keeps dragging into another renewal season.Mark shares how he approaches AI adoption with his team, including his response when the CFO asked how many positions the technology would eliminate. He also explains why brokers and underwriters need to spend time inside the businesses they insure, and why a digital application that still needs to be printed and signed deserves a little scrutiny.Plus: fabricated claims documents, an enthusiastic endorsement of New Zealand, and a dinosaur question that briefly catches our risk manager off guard.This episode is sponsored by our friends at Barga. Every claim is different. Barga puts in the work to find the opportunity through reuse, repair, parts, or material recovery. Learn more at Barga.ca.
- 1 weeks ago43 min
"This Woman's Work": Dr. Amy Diehl on Hostility and Women at Work
“The goal of hostility … is to push women back, keep them in their assigned place in the gender hierarchy, underneath the men.” — Amy DiehlIn the first of this two-part conversation, technology executive, gender equity researcher, and Glass Walls co-author Amy Diehl joins Salty and Producer Brett to name the barriers women encounter at work, including the ones they’ve been taught to blame themselves for.They dig into “Queen Bee” behavior: women in leadership who protect their position by shutting other women out. Amy explains how discrimination and the message that there’s only room for one woman at the top can fuel that behavior. Brett shares how it can derail a promising pipeline of women in insurance who hoped someone would help open a door.The conversation also tackles the constant demand to prove your expertise, the work women do that goes unrecognized, and the damage caused when leadership treats one woman at the table as enough.Salty shares that in 10 years of property claims, he’s worked with only two women providing ladder assists. That observation opens a discussion about women in physically demanding roles, the assumptions made about their capabilities, and the “concern” for their safety that can become another excuse to hold them back.Amy also explains why stepping away can become a rational choice for women, and what an industry loses when capable people decide they’ve had enough.In Part 2: physical safety, age bias, motherhood, and what meaningful support from colleagues and employers should look like.Please listen with care. If you'd like to share your own story, email TheSaltyAdjuster@gmail.com
About The Salty Adjuster
The Salty Adjuster is a pod about the humans and human stories behind claims: The adjusters deployed away from home eating gas station peanuts in a car at midnight. The homeowners staring at a pile of wet drywall wondering what happens next. The contractor who’s been injured on the job. Hosted anonymously by The Salty Adjuster, a longtime claims professional with deep experience in property and catastrophe losses, the show talks about the part of this industry that usually gets edited out of conference panels and LinkedIn posts: the human part. Email the show: TheSaltyAdjuster@gmail.com
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