TRP 343: Can Trust be Measured? with Kim Bohr

Everyone says trust matters. Kim Bohr can prove it — with data. Kim Bohr is President and CEO of SparkEffect and the researcher behind the State of Organizational Trust™ — a national study that shows trust directly impacts revenue, reputation, and retention. In this episode, Kim joins Scott Love to answer the question most leaders never think to ask: can trust actually be measured? And if so, what do you do with the answer? What you'll learn: Why trust is a measurable, tangible asset — and how SparkEffect's Trust Performance Index proves it The 5 domains of organizational trust: strategic clarity, psychological safety, relational continuity, technology trust, and fairness Why 85% of organizations experienced a significant disruption in the last 24 months — and why most leaders aren't equipped to handle it The finding that will reframe how you think about change: disruption handled well can actually increase trust above baseline What micro-disruptions are — and why ignoring them is silently fracturing your team The difference between engagement surveys and real trust measurement (and why most surveys get it wrong) What "doing nothing" costs organizations in customer trust vs. those who respond well (91% vs. 30%) How one leadership team went from consistently low trust scores to an upswing — and what had to change first The 5 everyday practices that build trust on the ground, starting tomorrow 3 action steps for leaders who want to turn trust into a competitive differentiator Visit: https://therainmakingpodcast.com/ YouTube: https://youtu.be/MRdQ5gmgzpU ---------------------------------------- If you are a successful law firm partner or law firm founder and want to hear about other options, please book a time on Scott Love's calendar here: https://calendly.com/scott-736/half-hour-phone-meeting-with-scott Or email Scott to connect with him at: scott@attorneysearchgroup.com ---------------------------------------- 🎙️ The Rainmaking Magazine helps lawyers, consultants, and professional service providers build thriving practices through smarter business development. 📖 Subscribe to Rainmaking Magazine — free complimentary subscription: https://www.rainmakingmagazine.com ---------------------------------------- This podcast is sponsored by SurePoint Legal Insights (formerly known as Leopard Solutions)–turning legal intelligence into opportunity. For a free demo, visit this link: https://surepoint.com/legal-insights/ ---------------------------------------- About Kim Bohr: Kim Bohr is President and CEO of SparkEffect, where she leads the firm in helping Fortune 1000 companies and emerging enterprises navigate disruption without fracturing trust. With over 25 years of executive experience, Kim and her team partner with leaders, Boards, and CEOs on strategy, talent, and organizational performance. Kim is a published author, host of the Courage to Advance podcast, and a sought-after keynote speaker whose talks draw directly from SparkEffect's proprietary research on the State of Organizational Trust™. https://sparkeffect.com/rainmaking 2026 State of Organizational Trust report: https://info.sparkeffect.com/trust Kim's LinkedIn: https://www.linkedin.com/in/kimbohr/ Kim's Instagram: https://www.instagram.com/kimbohr_sparkeffect/ SparkEffect LinkedIn: https://www.linkedin.com/company/sparkeffect/ SparkEffect Facebook: https://www.facebook.com/profile.php?id=61555355996682 SparkEffect Instagram: https://instagram.com/@sparkeffect_ SparkEffect YouTube: https://www.youtube.com/@WeAreSparkEffect Courage to Advance podcast: https://sparkeffect.com/sparkeffect-podcast-courage-to-advance/ Learn more about your ad choices. Visit megaphone.fm/adchoices