Empathy in Action: Family Liaison Strategies with Moose Mutlow

Send us Fan Mail Episode Summary: In this episode of the PIO podcast, host Robert welcomes Moose Mutlow, a crisis communication and family liaison trainer, to discuss the intricacies of communicating with families during crises. Moose shares his diverse background, which includes years as a wilderness guide and experience in public information and family liaison roles. He emphasizes the importance of truth and immediacy when communicating with families, contrasting it with the more measured a...