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The Ops Authority: Daily Summaries Delivered
by Natalie Gingrich
You can't ignore the back-end pieces that have to work together and flow smoothly in order to build a brand, grow a movement or disrupt an industry. If the operations side of your business is a mess, putting out fires will always take priority… leaving no room for creative innovation, fun visibility or networking with powerhouse peers (or wannabe peers).If you're soaking up what I'm spilling and are getting a little excited about operations, I invite you to listen to The Ops Authority podcast. Every week, I will share actionable strategies from the Director of Ops community to move your business forward and transformational stories of powerhouse business owners who now value operations.
Latest Episodes
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- 3 days ago51 min
317. What to Say When Someone Asks "So, What Do You Do?" with Dr. Andrea Wojnicki
Dr. Andrea Wojnicki, executive communication coach and the mind behind one of the most downloaded HBR articles, joins us to answer the question operators dread at every networking event: what do you do? She walks through her present, past, future framework for introducing yourself in under 30 seconds, shows how to talk about the impact of your work instead of the tasks, and shares three networking moves that make the room feel a lot less awkward. If you have ever fumbled your answer to "What do you do?", this one is for you. For full show notes, check out https://theopsauthority.com/podcast/317-what-to-say-when-someone-asks-so-what-do-you-do-with-dr-andrea-wojnicki/ Connect with Andrea Website: https://www.talkabouttalk.com LinkedIn: https://www.linkedin.com/in/andreawojnicki Instagram: https://www.instagram.com/talkingabouttalk Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram
- 2 weeks ago1h 11m
316. The Hidden Cost of Holding It All Together with Teri Swope
Former operations executive Teri Swope shares how chronic stress shuts down your ability to think clearly, and the three-pillar POWER framework she uses to lower your stress baseline and lead from calm. Teri spent 25+ years in executive operations leadership, and she knows the hidden cost of holding it all together: the composure on the outside, the exhaustion underneath, and the decisions that suffer when your nervous system is running the show. We talk about why operators are conditioned to carry everyone else's load, and what it takes to finally set some of it down. For full show notes, check out https://theopsauthority.com/podcast/316-the-hidden-cost-of-holding-it-all-together-with-teri-swope/ Connect with Teri Website: http://www.swopelight.com LinkedIn: https://www.linkedin.com/in/teri-swope/ Instagram: https://www.instagram.com/terileeswope/?hl=en Facebook: https://www.facebook.com/groups/1959750441416777 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram
- Oct 7, 202640 min
315. 4 Steps to Show Your Client You've Outgrown the Original Scope
A coaching client came to me with a sentence I have heard more times than I can count: I have become the bottleneck. She was making every decision, running marketing she was never hired to run, and still holding delivery together. Nothing about her discipline was the problem. The original scope had quietly moved and nobody had said so out loud. In this episode I share the SHOW framework we built to fix it, four steps that let you prove the shift with data rather than ask your client to take your word for it. For full show notes, check out https://theopsauthority.com/podcast/315-4-steps-to-show-your-client-youve-outgrown-the-original-scope/ Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram
- Sep 16, 202653 min
314. From Cohort to Community: How Lasting Business Friendships Form
Nobody signs up for a certification program hoping to leave with four new best friends. That is exactly what happened to Beth, Cameron, Jenessa and Tera, who met inside a Director of Operations cohort, began gathering thirty minutes before every training, and are still meeting every Friday, nearly two years on. I sat all four of them down to ask how it started, what has kept it alive, and what it has actually changed in their businesses. If you have ever felt that nobody in your life understands the work you do, this one is about the kind of business friendships that fix exactly that. For full show notes, check out https://theopsauthority.com/podcast/314-from-cohort-to-community-how-lasting-business-friendships-form/ Connect with Beth Website: http://fireflyconsultinggroup.com LinkedIn: https://www.linkedin.com/in/fireflyconsultinggroup/ Instagram: https://www.instagram.com/firefly_consulting_group/ Facebook: https://www.facebook.com/Fireflyconsultinggroup Connect with Cameron LinkedIn: https://www.linkedin.com/in/cameron-fugate/ Facebook: https://www.facebook.com/cameronfugate2022 Connect with Jenessa Website: https://sustainablesystemsstudios.com LinkedIn: https://www.linkedin.com/in/jenessaeljarra Connect with Tera Website: http://teramarie.com LinkedIn: http://linkedin.com/in/teramarie/ Instagram: https://www.instagram.com/teramarie.inc/ Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram
- Sep 2, 202643 min
313. From History PhD to Learning & Development Operator with Cinnamon Brown
Not every operator wants to run their own company, and that turns out to change nothing about how valuable the skill set is. Dr. Cinnamon Brown came into our program on the employee track and stayed on it, and she is now a Learning and Development strategist who reaches for operations every single week. We talk about why corporate titles hide the work people are actually doing, the ceiling operators hit when getting things done is the only tool they use, and why the people around you matter more than the leader above you. If you have been wondering whether this path is only for the people starting agencies, Cinnamon is the answer. For full show notes, check out https://theopsauthority.com/podcast/313-from-history-phd-to-learning-development-operator-with-cinnamon-brown/ Connect with Cinnamon LinkedIn: https://www.linkedin.com/in/cinnamon-brown-821a5222b Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram
- Aug 19, 202640 min
312. Inside a Six-Person Ops Agency Built for Nonprofits, with Claire Crum
Twenty years in the nonprofit sector taught Claire Crum something most operators never get told: the causes you care about are often where your skills are worth the most. She now runs a six person ops agency helping mission driven organizations do more with what they already have. We get into why nonprofits so strongly prefer operators who understand their funding streams and stakeholders, how outgrown systems quietly cap an organization's growth, and why operations have never belonged in the overhead column. If you have a cause you love and a skill set you have not yet monetized, Claire has already walked this road. For full show notes, check out https://theopsauthority.com/podcast/312-inside-a-six-person-ops-agency-built-for-nonprofits-with-claire-crum/ Connect with Claire Website: https://calm-ops.com LinkedIn: https://www.linkedin.com/in/clairecrum/ Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram
- Aug 5, 202643 min
311. Inside the Printing Industry with Kasandra Murray: Systems, AI, and Growth
An aging workforce, a hundred years of "this is how we've always done it," and a shrinking pool of people to hire. That is the operational reality inside the printing industry, and it is exactly where my guest thrives. Continuing our operator in the wild series, I am joined by Kasandra Murray, a fractional CMO and COO who serves print manufacturers. She unpacks why retention is the industry's biggest challenge, how strong training quietly solves it, the messy ops moment that saved her client thousands in overtime, and the two skills that make any operator invaluable. If you have ever wondered what it looks like to niche down and go deep, this conversation is your window in. For full show notes, check out https://theopsauthority.com/podcast/311-inside-the-printing-industry-with-kasandra-murray-systems-ai-and-growth Connect with Kasandra Website: https://www.unluckyumbrella.com/ Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram
- Jul 22, 202624 min
310. Why Great Operators Are Suddenly Doubting Themselves
Are you a talented operator quietly wondering if there is still a place for you in this market? You aren't alone, and this episode is the reset you need. I'm unpacking why so many capable service providers are questioning their value right now and why this is not an AI conversation; it's a confidence conversation. I'm sharing what has actually changed in the market, how the modern operator has evolved beyond implementation, and the operator mindset that will carry you through the next decade. If you've been feeling stuck, uncertain, or invisible, consider this your call to step into strategic leadership. For full show notes, check out https://theopsauthority.com/podcast/310-why-great-operators-are-suddenly-doubting-themselves Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram
About The Ops Authority
You can't ignore the back-end pieces that have to work together and flow smoothly in order to build a brand, grow a movement or disrupt an industry. If the operations side of your business is a mess, putting out fires will always take priority… leaving no room for creative innovation, fun visibility or networking with powerhouse peers (or wannabe peers).If you're soaking up what I'm spilling and are getting a little excited about operations, I invite you to listen to The Ops Authority podcast. Every week, I will share actionable strategies from the Director of Ops community to move your business forward and transformational stories of powerhouse business owners who now value operations.
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