311 - How Mejuri Runs: Operating Model, Biz Reviews & Decision Velocity (Kate Railton, Chief People Officer at Mejuri)

Kate Railton, Chief People Officer at Mejuri, joined us on The Modern People Leader. We talked about how Mejuri transitioned from e-commerce into retail, why they've decided to flatten the organization, and the business review cadences and operating model that allow them to move faster.----  Sponsor Links:🔗 Learn more about Tilt at hellotilt.com/mplMPL Links:🔗 Go sign up for MPL Build.----  (08:00) Kate’s Origin Story: Psychology, Sociology & Finding HR(13:00) Joining Mejuri and Building People Ops from the Ground Up(15:15) Why Founder-Led Businesses Are Addictive(16:40) What Mejuri Does: Fine Jewelry for Everyday Celebration(20:00) Mejuri’s Shift From E-Commerce to Retail(34:00) Why Mejuri Flattened the Organization(35:00) Diagnosing Decision Velocity, Clarity & Top-Heavy Management(37:00) Span of Control, Broader Scopes & Founder Access(39:00) Managing Employee Perception During Org Flattening(42:00) Strategic Memo Writing and Business Reviews(44:00) What Goes Into Mejuri’s Memo Template(45:00) Training Leaders to Write Clear Strategic Narratives(46:00) The Lasting Impact of Operating Cadences(48:00) Mejuri’s Weekly, Monthly & Quarterly Business Review Rhythm(50:00) How People Ops Connects to Strategic Pillars(51:00) People QBRs, Retail Metrics & Org Health Signals(55:00) The Amazon-Inspired Operating System Behind Mejuri’s Reviews(58:00) HR Metrics CEOs and ELTs Actually Care About(59:00) Tier One vs. Tier Two People Metrics(01:01:00) The “So What?” Behind HR Reporting---- 📬 Subscribe to our weekly newsletter to get episode recaps💡 Follow The Modern People Leader on LinkedIn😊 Follow Daniel Huerta on LinkedIn😊 Follow Stephen Huerta on LinkedIn---- Past guests on MPL include Brené Brown, Annie Dean (VP of Team Anywhere, Atlassian), Josh Bersin, Katie Burke (Chief People Officer, Harvey), Liz Fosslien, Helen Russell (Chief People Officer, HubSpot), Dave Scott (Chief People Officer, ADT), Melanie Rossenwasser (Chief People Officer, Dropbox), Crystal Boysen (Chief People Officer, Sprout Social), and many more.