The Ultimate Plumber: What Makes the Best in the Trade?

Andy Cam and Todd Glister break down the strengths, weaknesses and personality traits that make someone great in the trade. From technical ability and physical strength to business skills, people skills and dealing with customers, they debate what really matters when it comes to being a top-class plumber or heating engineer.They also look at the weaknesses and challenges that can hold tradespeople back, before putting everything together to create their very own blueprint for the ultimate plumbing and heating engineer.What skills would they have? How would they deal with customers? And, most importantly, what’s the one thing they absolutely need to get right?