Can vehicle personalization drive loyalty? | with Roger Lanctot of Strategia Now
In this podcast episode recorded live at the COVESA meeting, host John Heinlein interviews Roger Lanctot about how the automotive industry can leverage vehicle data to transition from a B2B to a B2C model, prioritizing driver personalization over data monetization to enhance customer engagement and loyalty.Chapters:0:00 Introduction to Vehicle Data and Personalization1:12 Introducing Roger Lanctot3:11 Personalization not Monetization5:23 Engagement Strategies of New Automakers6:27 Case Study: Chevy Equinox Connectivity Experience9:57 The Cost of Customer Acquisition and Retention12:11 Ensuring Privacy14:47 Emerging Trends in Vehicle Diagnostics15:45 The Evolution of Usage-Based Insurance18:43 Real-Time Feedback and Driver Engagement19:59 The Future of Personalization in Automotive21:06 Changing the Dealer Engagement Model22:13 Conclusion and Future Perspectives
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