Can AI fix telecom’s customer experience problem?

Fierce Network’s Diana Goovaerts explores how AI could reshape the telecom customer experience — moving operators beyond speed, coverage and reactive support toward more proactive, personalized and trusted service. The Five Nine features interviews with MCE Systems’ Alan Minney and First Orion’s Josh Whitehurst on where AI may show up first for telecom providers, from outage notifications and device health to customer care, fraud prevention, trusted calling and smarter use of customer data. The big question: Will telecom’s AI race be won by the operator with the flashiest chatbot — or the one that can quietly reduce friction before customers ever need to call?See omnystudio.com/listener for privacy information.