CRA Chief Executive Robin Osterley: A Decade of Charity Retail Leadership

As Robin Osterley OBE prepares to retire as Chief Executive of the Charity Retail Association, we reflect on a defining chapter in charity retail leadership. In this special episode of Charity Shop Chat, Robin looks back on his years representing thousands of charity shops across the UK, from advocating on business rates and regulation to strengthening benchmarking and professional standards. We explore the sector's evolution and the challenges that still remain in the sector.Robin also shares what he's most proud of, what he thinks his successor will inherit, and why, even as costs rise and AI looms on the horizon, the people who work and volunteer in this sector remain its greatest strength.This is a conversation about leadership and the responsibility of shaping a sector that supports communities and plays a vital role in the circular economy. It is a thoughtful look at what has been achieved, and what comes next.Thank you, Robin, for your decade of dedication. All of us at the CRC wish you a very well earned retirement.