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The Business Owners IT Podcast: Daily Summaries Delivered
by The Business Owner's IT Podcast
Welcome to The Business Owner's IT Podcast, sponsored by Unique Computing Solutions, featuring Anthony Gerasch and Ryan Carter. This podcast discusses tips, tricks, current events and solutions for business owners and professionals regarding technology.
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- 4 days ago14 min
The Business Owner's IT Podcast Ep. 84 - AI Agents for Business: How Copilot Can Improve Efficiency
AI agents are becoming one of the biggest conversations in business technology, but what do they actually mean for business owners?In this episode of The Business Owner’s IT Podcast, Tony Gerasch, Ryan Carter, and Alex Aguirre record from Pax8 Beyond in Salt Lake City to talk about AI, automation, Microsoft Copilot, and how businesses can start using AI agents in a secure and practical way.The UCS team shares what they have learned over the past year while building and testing AI tools internally, including Copilot agents that help review tickets, identify similar issues, analyze server downtime, and bring important business information together faster.They also discuss why AI should not be treated as a quick trend or simple plug-and-play tool. To get real value, businesses need a clear goal, secure data access, testing, governance, and human oversight.If you are a business owner, decision maker, or Tech Champion wondering how AI agents could help your organization, this episode is a great place to start.⏰ Chapters: 00:00 Intro00:16 Live from Pax8 Beyond in Salt Lake City00:23 What UCS has learned about AI and automation01:18 Building internal AI tools with Microsoft Copilot01:57 What “Customer Zero” means for AI adoption02:39 Why many businesses are not seeing revenue from AI yet03:10 How AI agents can improve efficiency04:21 Why business owners may already have the tools they need04:46 What an AI agent actually is05:32 Keeping business data secure with Copilot06:05 Testing AI agents for data protection and governance07:12 Why AI agents need planning, building, testing, and security08:08 Tracking Copilot agent usage in Microsoft Admin Center08:30 Getting more value from Copilot licenses09:42 Lessons from the Pax8 vendor floor10:56 Is AI the next major shift in business technology?11:13 AI tools vs. the human connection12:20 AI as digital labor12:48 Tip of the Week: Start the AI conversation now13:37 Final thoughts from Pax8 BeyondReady to explore AI agents, Microsoft Copilot, or secure automation for your business?Contact Unique Computing Solutions today!#AIAgents #MicrosoftCopilot #BusinessTechnology #ManagedITServices💻 Since 1997, Unique Computing Solutions has been providing businesses with the IT support and IT solutions they need to streamline communications, boost productivity, and increase profitability. Website: https://uniquecomputingsolutions.com/LinkedIn: https://www.linkedin.com/company/unique-computing-solutionsFacebook: https://www.facebook.com/UniqueComputingSolutionsYouTube: https://www.youtube.com/@uniquecomputingsolutionsTwitter: https://twitter.com/qputingInstagram: https://www.instagram.com/qputing/Twitter: https://twitter.com/qputingInstagram: https://www.instagram.com/qputing/TikTok: https://www.tiktok.com/@uniquecomputingsolutionsSpotify: https://open.spotify.com/show/3ysyf6NcGAXfM2Ai6T5wQdApple Podcasts: https://podcasts.apple.com/us/podcast/the-business-owners-it-podcast/id1768340957
- 2 weeks ago14 min
The Business Owner's IT Podcast Ep. 83 - SharePoint Migration Mistakes That Slow Down Your Business
Is your business thinking about moving files from an old on-premise server to SharePoint? Before you start your SharePoint migration, there are a few important things every business owner should understand.In this episode of The Business Owner’s IT Podcast, Tony Gerasch and Ryan Carter discuss the real-world challenges that can happen during a large SharePoint migration, especially when a company has years of files, outdated file types, long folder paths, and users who are used to working inside File Explorer.They also talk about why moving data to SharePoint can help businesses prepare for AI tools like Microsoft Copilot, better document search, file tagging, automation, and cloud-based workflows. But as Tony explains, a successful migration takes more than simply moving files into the cloud. It requires cleanup, planning, user training, and a smart strategy for how employees will access and manage company data moving forward.In this episode, you’ll learn:✅ How large file libraries can create OneDrive sync problems.✅ Why old files and outdated file types should be cleaned up before migration.✅ How SharePoint can improve search, tagging, and automation.✅ Why businesses may need to rethink old file server habits.✅ How cloud data can help prepare your business for AI and Microsoft Copilot.✅ Why long file paths and messy folder structures can slow down migration.✅ What to consider before buying another on-premise server.If your business is considering a file server to SharePoint migration, this episode will help you understand the common mistakes, hidden challenges, and planning steps that can make the process smoother.Subscribe for more technology tips, cybersecurity conversations, and IT strategy discussions for business owners and Tech Champions.⏰ Chapters00:00 – Introduction00:12 – SharePoint migrations and large file libraries00:38 – Why cloud data matters for AI and Copilot01:22 – OneDrive sync issues with large SharePoint libraries02:35 – Cleaning up old files before migration03:53 – What Tony would do differently04:05 – Working directly inside SharePoint Online04:30 – SharePoint search, metadata, and AI tools04:51 – Using automation with SharePoint05:11 – Lessons from large file migrations05:46 – Why older companies struggle with years of data05:57 – Preparing businesses for AI adoption06:40 – SharePoint storage and OneDrive sync storms07:35 – Turning off OneDrive sync in SharePoint07:56 – Finding files faster with SharePoint search08:28 – Rethinking old file server structures09:11 – SharePoint tagging and backup benefits09:26 – Should you move to the cloud or buy another server?10:27 – How file syncs can impact computer performance11:00 – Laptop RAM limitations and upgrade challenges12:29 – Quick tip: Plan before moving files to SharePoint12:48 – Why small files can still create big headaches13:19 – Long file paths and migration issues13:26 – Final thoughts#sharepoint #sharepointmigration #microsoft365 💻 Since 1997, Unique Computing Solutions has been providing businesses with the IT support and IT solutions they need to streamline communications, boost productivity, and increase profitability. Website: https://uniquecomputingsolutions.com/LinkedIn: https://www.linkedin.com/company/unique-computing-solutionsFacebook: https://www.facebook.com/UniqueComputingSolutionsYouTube: https://www.youtube.com/@uniquecomputingsolutionsTwitter: https://twitter.com/qputingInstagram: https://www.instagram.com/qputing/Twitter: https://twitter.com/qputingInstagram: https://www.instagram.com/qputing/TikTok: https://www.tiktok.com/@uniquecomputingsolutionsSpotify: https://open.spotify.com/show/3ysyf6NcGAXfM2Ai6T5wQdApple Podcasts: https://podcasts.apple.com/us/podcast/the-business-owners-it-podcast/id1768340957
- May 15, 202616 min
The Business Owner's IT Podcast Ep. 82 - Microsoft Copilot for Business: Automate Tasks & Save Time
What if your business could automate repetitive tasks, streamline workflows, and save hours every week using AI?In this episode of The Business Owner’s IT Podcast, Anthony Gerasch and Ryan Carter discuss how businesses are using Microsoft Copilot for Business, AI agents, Power Automate, and Copilot Studio to improve productivity and simplify daily operations.From automating emails and follow-ups to creating AI-powered workflows and presentations, this episode explores real-world business use cases that demonstrate how AI is changing the workplace today.Whether you're a business owner, manager, or Tech Champion looking to stay ahead, this episode breaks down practical ways to start using AI in your organization without overcomplicating it.In This Episode:✅ Microsoft Copilot for Business explained.✅ Free vs paid Copilot differences.✅ AI automation for small businesses.✅ Copilot Studio & Power Automate.✅ AI agents and workflow automation.✅ Real-world business AI examples.✅ SharePoint & OneDrive Copilot limitations.✅ Why AI adoption matters for business owners.✅ How businesses are saving hours with AI.Key TakeawayAI isn’t replacing your employees; it’s helping your team work faster, smarter, and more efficiently.The businesses experimenting with AI today will be the businesses leading tomorrow.Need Help Getting Started?Unique Computing Solutions offers:* Microsoft Copilot Training* AI Consulting* Workflow Automation* Copilot Studio Assistance* Power Automate Integrations💬 Drop a comment if you'd like help implementing AI into your business.About The PodcastThe Business Owner’s IT Podcast helps business owners and technology enthusiasts (“Tech Champions”) stay informed about cybersecurity, AI, automation, IT strategy, and emerging business technology.Chapters00:00 – Introduction00:17 – Microsoft Copilot Business Bundle Extended00:49 – Growing AI & Copilot Adoption01:36 – Free vs Paid Copilot Explained01:59 – AI Training & Business Consulting02:44 – Understanding the “Walled Garden”03:05 – From Simple Prompts to AI Agents03:25 – Power Automate & Copilot Studio04:27 – Saving Hours with AI Automation05:27 – DIY AI vs Professional Assistance06:41 – SharePoint & Copilot Limitations08:23 – Why AI Features Constantly Change09:49 – Why Businesses Should Start Using AI10:07 – Choosing Different AI Models in Copilot11:07 – Building AI Agents with Copilot Studio11:36 – Why AI Is Not Going Away12:12 – Start Small with AI Automation13:24 – Real AI Workflow Automation Example14:32 – Automating Follow-Ups & Notifications15:29 – AI Helps Teams Become More Efficient15:50 – Final Thoughts on Microsoft Copilot16:08 – Outro#MicrosoftCopilot #AIForBusiness #businessautomation 💻 Since 1997, Unique Computing Solutions has been providing businesses with the IT support and IT solutions they need to streamline communications, boost productivity, and increase profitability. Website: https://uniquecomputingsolutions.com/LinkedIn: https://www.linkedin.com/company/unique-computing-solutionsFacebook: https://www.facebook.com/UniqueComputingSolutionsYouTube: https://www.youtube.com/@uniquecomputingsolutionsTwitter: https://twitter.com/qputingInstagram: https://www.instagram.com/qputing/Twitter: https://twitter.com/qputingInstagram: https://www.instagram.com/qputing/TikTok: https://www.tiktok.com/@uniquecomputingsolutionsSpotify: https://open.spotify.com/show/3ysyf6NcGAXfM2Ai6T5wQdApple Podcasts: https://podcasts.apple.com/us/podcast/the-business-owners-it-podcast/id1768340957
- May 1, 202611 min
The Business Owner's IT Podcast Ep. 81 - When Should You Replace Business Computers?
When Should You Replace Business Computers? Good Question...Is your business still running on outdated computers? It could be costing you more than you think.In this episode of The Business Owner’s IT Podcast, Tony Gerasch and Ryan Carter break down one of the most overlooked (and expensive) IT mistakes business owners make: waiting too long to replace computers and hardware.From slow performance to unexpected downtime, outdated systems can quietly drain productivity, frustrate employees, and even cost you thousands in lost revenue.👉 In this episode, you’ll learn:✅ When to replace business computers (and why timing matters).✅ The real cost of downtime vs. upgrading hardware.✅ Why “cheap” computers often cost more in the long run.✅ How outdated systems impact productivity and revenue.✅ The importance of a hardware lifecycle strategy.✅ Why proactive IT beats break-fix every time.If you’ve ever said “let’s get one more year out of it”… this episode is for you.🎯 Whether you're a business owner or a tech enthusiast (our fellow Tech Champions), this episode will help you make smarter IT decisions that save money and keep your business running smoothly.💬 Have questions about your IT setup or hardware lifecycle? Drop them in the comments, we’d love to help.👍 If you found this helpful, make sure to like, subscribe, and turn on notifications for more business IT insights.⏱️ Chapters00:00 – Podcast Intro.00:17 – The “Old Computer” Problem.01:04 – How Waiting Costs You Thousands.01:30 – Downtime vs. Replacement Cost.02:18 – Why Hardware Lifecycle Matters.02:50 – Cheap vs. Quality Computers.03:18 – Productivity Loss from Slow Systems.03:57 – Real Business Downtime Scenarios.04:40 – Why IT Providers Matter.04:47 – Remote Worker Downtime Risks.05:05 – Windows Updates & Old Computers.05:45 – New Server, Old Computer Problem.06:23 – Performance Differences Explained.07:12 – Real-World Productivity Example.07:32 – Patch Management & Updates.08:05 – Why Upgrades Aren’t Enough.08:47 – Eliminating Downtime in Business.09:08 – Planning with Hardware Lifecycle Reports.09:34 – Replacement Strategy & Budgeting.09:57 – Common Business Owner Misconceptions.10:33 – When to Upgrade Your Infrastructure.11:01 – Final Thoughts.#BusinessComputers #SmallBusinessIT #AIForBusiness #ProductivityHacks #digitaltransformation 💻 Since 1997, Unique Computing Solutions has been providing businesses with the IT support and IT solutions they need to streamline communications, boost productivity, and increase profitability. Website: https://uniquecomputingsolutions.com/LinkedIn: https://www.linkedin.com/company/unique-computing-solutionsFacebook: https://www.facebook.com/UniqueComputingSolutionsYouTube: https://www.youtube.com/@uniquecomputingsolutionsTwitter: https://twitter.com/qputingInstagram: https://www.instagram.com/qputing/Twitter: https://twitter.com/qputingInstagram: https://www.instagram.com/qputing/TikTok: https://www.tiktok.com/@uniquecomputingsolutionsSpotify: https://open.spotify.com/show/3ysyf6NcGAXfM2Ai6T5wQdApple Podcasts: https://podcasts.apple.com/us/podcast/the-business-owners-it-podcast/id1768340957
- Apr 17, 20269 min
The Business Owner's IT Podcast Ep. 80 - Business Email Not Working? Fix Delivery Issues Now
Is your business email not working or not being delivered?In this episode of the Business Owner’s IT Podcast, Tony Gerasch and Ryan Carter break down one of the most common issues business owners face: email delivery failures.From missing invoices to lost communication, email problems can impact your business fast. The good news? Most of these issues come down to simple misconfigurations that are easy to fix once you know what to look for.What You’ll Learn in This Episode:* Why business email not working is the #1 reason IT companies get calls.* The real reason emails fail to send or be received.* What SPF (Sender Policy Framework) does and why it matters.* How DMARC policies determine whether emails are accepted or rejected.* Why DKIM authentication adds another layer of security.* How spam filtering and DNS records work together.* Why one small DNS error can completely break email delivery.* What to ask your IT provider to ensure your email is set up correctly.Why This Matters:Email is still the backbone of business communication, but it’s also one of the most unreliable if not configured correctly.If your email isn’t working, it could mean:* Missed opportunities.* Lost revenue.* Broken client communication.* Increased security risks.Need Help Fixing Your Email?If your business email is not working, our team is here to help.👉 Visit: https://www.uniquecomputingsolutions.com👉 Or leave a comment below, we’ll help point you in the right direction.#email #cybersecurity #businessemail💻 Since 1997, Unique Computing Solutions has been providing businesses with the IT support and IT solutions they need to streamline communications, boost productivity, and increase profitability. Website: https://uniquecomputingsolutions.com/LinkedIn: https://www.linkedin.com/company/unique-computing-solutionsFacebook: https://www.facebook.com/UniqueComputingSolutionsYouTube: https://www.youtube.com/@uniquecomputingsolutionsTwitter: https://twitter.com/qputingInstagram: https://www.instagram.com/qputing/Twitter: https://twitter.com/qputingInstagram: https://www.instagram.com/qputing/TikTok: https://www.tiktok.com/@uniquecomputingsolutionsSpotify: https://open.spotify.com/show/3ysyf6NcGAXfM2Ai6T5wQdApple Podcasts: https://podcasts.apple.com/us/podcast/the-business-owners-it-podcast/id1768340957
- Apr 3, 202610 min
The Business Owner's IT Podcast Ep. 79 - Reactive vs Proactive IT: Where Does Your Business Stand?
Are you stuck constantly fixing IT problems… or is your technology finally working for you?In this episode of The Business Owner’s IT Podcast, Tony Gerasch and Ryan Carter break down what it really means to be on an IT journey, and why most businesses don’t even realize where they stand.From outdated systems and reactive firefighting… to proactive strategies, organization, and even “IT Nirvana,” this episode helps business owners understand how IT maturity impacts productivity, security, and growth.👉 If you’ve ever wondered:“Why does our IT always feel like a mess?”“Are we being proactive… or just reacting?”“What should good IT actually look like?”This episode is for you.💡 What You’ll Learn:✔️ The different stages of an IT journey.✔️ Reactive vs proactive IT (and why it matters).✔️ What a disorganized vs organized IT environment looks like.✔️ How cybersecurity frameworks (like CIS) improve your business.✔️ Signs your IT provider is actually doing their job.✔️ When your business is ready for AI and tools like Copilot.🚨 Real Talk for Business Owners:If your systems are outdated, undocumented, or constantly breaking… you’re not alone. Many businesses operate this way without realizing how much it’s costing them in time, stress, and lost revenue.The goal?👉 Get your IT aligned with your business so you can stop worrying about technology and start focusing on growth.💬 Join the Conversation:How does your IT feel right now?👉 Organized or chaotic?👉 Proactive or reactive?Drop a comment, we respond to everyone.💻 Since 1997, Unique Computing Solutions has been providing businesses with the IT support and IT solutions they need to streamline communications, boost productivity, and increase profitability. Website: https://uniquecomputingsolutions.com/LinkedIn: https://www.linkedin.com/company/unique-computing-solutionsFacebook: https://www.facebook.com/UniqueComputingSolutionsYouTube: https://www.youtube.com/@uniquecomputingsolutionsTwitter: https://twitter.com/qputingInstagram: https://www.instagram.com/qputing/Twitter: https://twitter.com/qputingInstagram: https://www.instagram.com/qputing/TikTok: https://www.tiktok.com/@uniquecomputingsolutionsSpotify: https://open.spotify.com/show/3ysyf6NcGAXfM2Ai6T5wQdApple Podcasts: https://podcasts.apple.com/us/podcast/the-business-owners-it-podcast/id1768340957
- Mar 20, 202628 min
The Business Owner's IT Podcast Ep. 78 - Why Businesses Switch MSPs (What IT Companies Get Wrong)
Building a strong IT partner relationship isn’t just about technology, it’s about trust, service, and real business value.In this episode of The Business Owner’s IT Podcast, Tony Gerasch and Ryan Carter sit down with Alex Aguirre to talk about what really happens behind the scenes when businesses evaluate and switch Managed Service Providers (MSPs).From Alex’s early days selling vacuums door-to-door to building a successful MSP sales pipeline, the conversation dives into the real challenges of selling IT services and helping business owners solve technology problems that impact revenue, productivity, and growth.If you're a business owner, executive, or technology enthusiast trying to understand how IT services actually work, this episode is packed with insights.In This Episode:• The surprising path from door-to-door sales to MSP consulting.• Why price almost never wins an IT deal.• The most common reasons companies switch MSPs.• How MSP sales cycles actually work.• The difference between selling products vs services.• How IT services can increase productivity and revenue.• What business owners should prepare before switching IT providers.• Why relationships matter more than most companies realize.One of the biggest takeaways? Businesses don’t switch IT providers because of cost, they switch because of service, trust, and long-term partnership.Who This Podcast Is For✔ Business Owners.✔ Entrepreneurs.✔ IT Leaders.✔ Technology Enthusiasts (Tech Champions).✔ Anyone considering switching their Managed IT provider.Need Help With Your Business IT?Unique Computing Solutions helps businesses strengthen their technology foundation with proactive IT support, cybersecurity solutions, and strategic consulting. Visit our website below. #businessowner #business #msp 💻 Since 1997, Unique Computing Solutions has been providing businesses with the IT support and IT solutions they need to streamline communications, boost productivity, and increase profitability. Website: https://uniquecomputingsolutions.com/LinkedIn: https://www.linkedin.com/company/unique-computing-solutionsFacebook: https://www.facebook.com/UniqueComputingSolutionsYouTube: https://www.youtube.com/@uniquecomputingsolutionsTwitter: https://twitter.com/qputingInstagram: https://www.instagram.com/qputing/Twitter: https://twitter.com/qputingInstagram: https://www.instagram.com/qputing/TikTok: https://www.tiktok.com/@uniquecomputingsolutionsSpotify: https://open.spotify.com/show/3ysyf6NcGAXfM2Ai6T5wQdApple Podcasts: https://podcasts.apple.com/us/podcast/the-business-owners-it-podcast/id1768340957
- Mar 6, 202623 min
The Business Owner's IT Podcast Ep. 77 - CMMC Explained for Business Owners: What’s Changing?
What does CMMC compliance really mean for business owners, and why should you care now?In this episode of The Business Owner’s IT Podcast, hosts Tony Gerasch and Ryan Carter break down the Cybersecurity Maturity Model Certification (CMMC) in plain English. They share real-world insight from their own journey toward CMMC alignment and explain how this evolving framework impacts businesses working with the Department of Defense (DoD) and other government entities.Whether you’re a manufacturer, contractor, MSP, or business owner handling sensitive data, this conversation walks through what’s changing, where the biggest challenges lie, and why waiting is no longer an option.In this episode, you’ll learn:✅ What CMMC is and why it exists.✅ How CMMC affects businesses and service providers.✅ Why MSPs are choosing to align with CMMC, even when not required (yet).✅ The hidden costs and operational changes most companies don’t anticipate.✅ Physical security, access controls, logging, policies, and employee training requirements.✅ Why “acceptable risk” is no longer acceptable.✅ How to start closing your compliance gaps before it impacts your contracts.💡 Tip of the Week:If your business needs to be CMMC compliant, start now. You can’t do this alone, and trying to will cost you more in the long run.⏰ Chapters:00:00 — Podcast Introduction00:13 — Why We’re Pursuing CMMC Certification00:55 — Why MSPs Matter in CMMC Compliance01:19 — Are MSPs Required to Be CMMC Certified?02:10 — What Does CMMC Stand For?02:25 — Our Timeline for Becoming CMMC Certified03:22 — Physical Security Requirements (Doors & Building Access)05:21 — Software Tools and FedRAMP Requirements06:23 — Why CMMC Services Cost More06:45 — Employee Training and Access Restrictions07:31 — MSP Access Risks and Security Controls09:07 — Understanding the CMMC Gap Assessment09:38 — What Is Split Tunneling?10:25 — Logging, SIEM, and Log Retention Requirements11:30 — Testing Incident Response Readiness12:35 — NIST Rules on Device Naming13:23 — Password Policies and MFA Requirements14:10 — The CMMC Certification Process14:47 — Helping Businesses Become CMMC Compliant15:46 — Why Legacy Systems Are a Compliance Risk16:45 — FIPS Encryption and Hardware Requirements17:37 — Why CMMC Is Changing the Industry19:02 — Final Thoughts on CMMC19:41 — Tip of the Week: Start Preparing Now20:53 — Tip of the Week #2: Policies Must Be Followed22:25 — Closing ThoughtsIf you’re feeling overwhelmed, you’re not alone. Tony and Ryan explain why working with experienced coaches and proven frameworks is the smartest path forward, and how doing it right can actually strengthen your overall security posture.👇 Join the conversationHave questions about CMMC or compliance frameworks? Drop them in the comments; we’re happy to help.#cmmc #cmmccompliance #cybersecurity 💻 Since 1997, Unique Computing Solutions has been providing businesses with the IT support and IT solutions they need to streamline communications, boost productivity, and increase profitability. Website: https://uniquecomputingsolutions.com/LinkedIn: https://www.linkedin.com/company/unique-computing-solutionsFacebook: https://www.facebook.com/UniqueComputingSolutionsYouTube: https://www.youtube.com/@uniquecomputingsolutionsTwitter: https://twitter.com/qputingInstagram: https://www.instagram.com/qputing/Twitter: https://twitter.com/qputingInstagram: https://www.instagram.com/qputing/TikTok: https://www.tiktok.com/@uniquecomputingsolutionsSpotify: https://open.spotify.com/show/3ysyf6NcGAXfM2Ai6T5wQdApple Podcasts: https://podcasts.apple.com/us/podcast/the-business-owners-it-podcast/id1768340957
About The Business Owners IT Podcast
Welcome to The Business Owner's IT Podcast, sponsored by Unique Computing Solutions, featuring Anthony Gerasch and Ryan Carter. This podcast discusses tips, tricks, current events and solutions for business owners and professionals regarding technology.
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