Heavy Lifting: Jason Odey on the Realities of Baggage at a Major Hub

This week, The Bagfather welcomes Jason Odey, the man behind baggage operations at Toronto Pearson. As Director of Baggage for one of North America’s busiest airports, Jason reveals the pressures, the wins and the behind-the-scenes strategies that keep things moving. It’s a rare look at the people and planning powering the passenger journey.See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.