Service Revenue Is Up. Why Are Dealers Losing Share?

Service departments are no longer just another revenue stream for dealers, they’re a critical inventory funnel, customer relationship engine, and profit driver. In this special episode of The Auto Market Brief, Erin Keating is joined by Alex Bland, Cox Automotive's Sr. Director of Market and Customer Research, to break down new consumer and dealer research exposing what's changed in fixed operations, and how this area is becoming the most critical profit engine for dealers in today’s market.As vehicle affordability tightens and ownership periods stretch, dealers are losing service share to independents, even as service revenue hits record highs. This conversation explores what’s driving that paradox, where dealers are leaking opportunity, and how trust, transparency, and convenience can turn fixed ops into a powerful retention and sales driver.In This Episode:Why dealers are making more service money, but losing market shareHow convenience, trust, and pricing perception reshape service decisionsWhere service visits unlock sales, trade‑ins, and lifetime valueThe Auto Market Brief delivers timely data, clear context, and practical insight to help industry leaders make smarter decisions—what’s happening now, and what’s coming next. The Auto Market Brief is powered by Cox Automotive. For more industry insights and expert perspectives, visit our Insights Hub at https://www.coxautoinc.com/insights.